B/OSS

Churn & Customer Satisfaction

AT&T, T-Mobile Execs Defend Merger

Randall Stephenson said the merger “could not possibly derail the powerful forces of competition in one of the nation’s most competitive industries." ...More
May 11, 2011 By Josh Long
Posted in News
Innovating Efficiently

If knowledge is power, most network operators are drowning in the sea of power generated by their networks. Every network element generates operational information, but most network operators are using that data about as effectively as mankind is currently harnessing the ...More
May 9, 2011
Posted in Reports, Billing, Customer Experience Management, Service & Network Management
Sprint Grows Subscribers and Cuts Churn, Despite Verizon iPhone

The nation’s third-largest mobile operator said it recorded its lowest postpaid churn and prepaid churn in more than five years. ...More
April 28, 2011
Posted in News
Does Cable Have a ‘Charlie Sheen Problem’?

That’s how one analyst is describing cord-cutting in the cable industry. ...More
April 28, 2011
Posted in News, Customer Experience Management, Service Creation & Delivery
Ontology, Logica Team on Enterprise Data Solutions

The companies say the partnership is driven by customer demand in Central and Eastern Europe and leverages Ontology’s technical innovation with Logica’s established capability within the region. ...More
April 27, 2011
Posted in News, Customer Experience Management, Revenue Management, Service & Network Management
Asia Operators Fight Spiraling ARPU

You would think with $1.4 billion quarter-over-quarter revenue growth, average revenue per user (ARPU) in Asia wouldn’t be a problem. But you’d think wrong. ...More
April 21, 2011
Posted in News, Service Creation & Delivery
Massive Bill Shock In the Enterprise

A perfect storm of roaming workforces, new devices and data services combined with a lack of spending visibility for enterprises is resulting in widespread bill shock. That costs CSPs millions each month in billing disputes and subsequent bad debt write-offs. ...More
April 18, 2011
Posted in News, Billing, Customer Experience Management, Revenue Management
Survey: Proposed AT&T Merger Bad News for T-Mobile Customers

Nearly half of AT&T customers surveyed said they were considering switching to another operator. ...More
April 11, 2011
Posted in News
Oracle IDs Surprising Mobile Commerce Trends

It’s here. It’s growing. And it’s not just for young people anymore. ...More
April 7, 2011 By Tim McElligott
Posted in Articles, Customer Experience Management, Service & Network Management
Soaring Mobile Data Revenue Makes Case for Managed Services

New research shows mobile telecom revenues will reach a whopping $1.1 trillion by 2015, with 40 percent of that coming from data services. It’s no wonder that carriers are feeling the pressure to maximize returns from data revenues. ...More
April 7, 2011
Posted in News, Revenue Management