B/OSS

Churn & Customer Satisfaction

South Africa Carrier Deploys AIRCOM’s Customer Experience Tool

By using AIRCOM’s Customer Experience Monitoring tool, Cell C customers will have the capability to report dropped calls, poor network signal and other issues to the operator directly through a dedicated Web page. ...More
February 15, 2011
Posted in News, Customer Experience Management, Revenue Management, Service Creation & Delivery
Thailand Telco Taps Telcordia for Number Portability

TOT, a state-owned telco in Thaliand, has chosen the Telcordia Number Portability Gateway solution to provide mobile users with the choice and convenience of keeping their mobile number when switching service providers. ...More
February 14, 2011
Posted in News, Customer Experience Management
Avvasi, Devoteam Form Video Analytics, Service Assurance Partnership

In a new partnership, Devoteam Group is expanding to include Avvasi Inc.’s Q-VUE, providing video analytics and service assurance solutions at a time when the explosive growth of video traffic is quickly becoming the leading focus of service providers. ...More
February 11, 2011
Posted in News, Service & Network Management
Sprint Loses Fewer Subscribers, But Still More Than AT&T, Verizon

The third-largest U.S. mobile operator said its brand health, handset offerings and customers’ perceptions are helping the company retain subscribers. ...More
February 10, 2011
Posted in News
Field Service Can Boost Customer Retention

With 58 percent of incoming service requests requiring a field dispatch, companies in the service business can’t ignore the opportunity to make or break a customer relationship. ...More
February 7, 2011
Posted in News, Customer Experience Management, Service & Network Management
Meeting Shareholder Demand for 4G Profits

To realize 4G’s full potential and begin seeing a return on their extensive investments, service providers need back-office systems that are just as robust, fast, flexible and smart as the network. ...More
February 1, 2011
Posted in Blog, Billing, Customer Experience Management, Revenue Management, Service & Network Management
eServGlobal, Xtract Team To Bust Churn

eServGlobal’s PromoMax solution and Xtract’s Social Links service are joining forces to provide mobile network operators with the ability to target socially profiled customers with real-time promotions. It’s designed to maximize investment and reduce churn. ...More
January 28, 2011
Posted in News, Revenue Management
NICE Intros Real-Time Speech Analytics

This enables organizations to understand customer intent during the interaction with contact-center agents, automatically providing the necessary insights and next-best-action recommendations to agents. ...More
January 25, 2011
Posted in News, Customer Experience Management, Service Creation & Delivery
Cerillion CRM, Billing Solution Deployed in Sweden

Cerillion says its solution enables Spring Mobil’s sales and customer-service staff to manage the complete order-to-cash lifecycle efficiently, while corporate end-users can administer their own services and virtual PBX using the online self-service interface. ...More
January 25, 2011
Posted in News, Billing, Customer Experience Management
A CSP’s Guide to Analytics

The challenge today is not that carriers don’t recognize the need for analytics, because they do. But just as there are many business drivers, there are numerous ways of applying analytics to address them. ...More
January 21, 2011
Posted in Articles, Customer Experience Management