B/OSS

Churn & Customer Satisfaction

Driving Cable Customer Loyalty From the Back Office

Preserving customer loyalty is extremely important to any company, but it is especially critical in today’s competitive TV market. Cable providers can deliver the type of service experience that drives customer loyalty with the right back-office solutions in place. ...More
April 13, 2012
Posted in Blog, Customer Experience Management
Mobile App Download Prediction Will Boggle Your Mind

A new report finds that consumer app downloads to mobile devices are expected to reach more than 66 billion per year by 2016, more than double the 31 billion in 2011. ...More
April 5, 2012 By Lindsay Welnick
Posted in News, Billing, Service Creation & Delivery
Accenture: Customers Prefer Online Interaction with Energy Providers

New Accenture research shows that there are real growth opportunities for those companies that provide greater choice, Web-based connection options and loyalty programs to their customers. ...More
April 5, 2012
Posted in News, Customer Experience Management, Revenue Management
Asian MNO Integrates Orga Systems' Latest Version of NGCP

Orga Systems' NGCP is an integrated Data Charging and Policy Management Platform — a combination that monetizes real-time services by enabling operators to move to bandwidth-based pricing and form a sustainable cost structure. ...More
April 4, 2012
Posted in News, Billing, Customer Experience Management, Revenue Management
AT&T Tests New Loyalty Program

AT&T is trying to increase its customers' commitment to the company through new loyalty program. ...More
March 28, 2012 By Lindsay Welnick
Posted in News
Empirix Debuts VoIP Analytics for Call Centers, Enterprise UC

The package transforms data into key metrics and intelligence that deliver value for companies looking to provide a better user experience, find new opportunities to profit and realize the full value of their technology investments, Empirix said. ...More
March 26, 2012
Posted in News, Customer Experience Management, Service & Network Management
NeuString Debuts Subscriber Analytics Tool

NeuString's Subscriber Analytics focuses on retail analysis and retail pricing, and monitors the usage of individual subscribers. The company says the software maximizes margins through enabling tariff customization, which boosts customer satisfaction, and reduces churn. ...More
March 20, 2012
Posted in News, Revenue Management, Service & Network Management
TracFone Ranks High in Customer Experience as Wireless Industry Tanks

The average ratings for wireless carriers in the 2012 Temkin Experience Ratings placed the industry 13th out of 18 industries in the study. ...More
March 13, 2012 By Josh Long
Posted in News, Customer Experience Management
Realizing the Potential of the Enterprise Market

Dissatisfaction with customer service, recurring order problems and lack of service quality are the major reasons for enterprise customer churn. ...More
March 12, 2012 By Rebecca Prudhomme
Posted in Blog, Billing, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Customer Experience: All In or All Out

Service providers are beginning to speak openly about what providing a quality customer experience means to them and how they are going after that model. From the top or from the bottom, the effort must be enterprise-wide. ...More
March 6, 2012
Posted in Digital Issues, Billing, Customer Experience Management, Service Creation & Delivery