B/OSS

Convergys

Convergys Revenues, Income Rise in Q4

Revenue was $589 million, up 3 percent compared to Q4 2010 and up 2 percent from the previous quarter (Q3 2011). Net income was $34 million, compared to $32 million during the same period in 2010. ...More
February 8, 2012 By Craig Galbraith
Posted in News, Customer Experience Management
Convergys Lands Major Smart-Meter Deal

A series of pilots over the last two years led to an agreement that will deliver Convergys solutions to E. ON IT, the European power and gas giant. ...More
February 8, 2012
Posted in News, Billing, Customer Experience Management
Cable In the Cloud: Picking the Right BSS for the Business Market

The inherent cost savings of cloud services will add a vital new dimension to cable operators’ business portfolios. ...More
February 3, 2012
Posted in Blog, Billing, Revenue Management
Poll: What Was the Biggest B/OSS Story of 2011?

B/OSS just published its top 20 stories of 2011 as determined by their popularity in our weekly newsletters. Did our newsletter subscribers get it right? Let us know in this poll. ...More
December 28, 2011
Posted in News, Billing
Slide Show: B/OSS' Top Stories of 2011

Major mergers and acquisitions. Bill shock. The death of unlimited data. The B/OSS Top 20 for 2011 was determined by the popularity of stories read by subscribers to the B/OSS weekly newsletter. ...More
December 28, 2011
Posted in Galleries, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
Oracle, Amdocs Lead Gartner's Revenue, Customer Management 'Magic Quadrant'

Gartner's "Magic Quadrants" position vendors within a particular segment based on their completeness of vision and ability to execute on that vision. The quadrant includes other heavy hitters like Convergys, Alcatel-Lucent, NSN and Comverse. ...More
December 21, 2011
Posted in News, Billing, Customer Experience Management, Revenue Management
Convergys: Call-Center Agents Still Critical to Customer Care

But the rapid growth of alternate channels means companies must excel at managing the customer experience across multiple platforms. ...More
December 14, 2011
Posted in News, Customer Experience Management
U.S. Bill Shock Agreement: A Chance to Win Back the Hearts of Customers?

As self-care and other customer-interactive tools are brought to market in the U.S., maybe the most profitable wireless service provider will also be the most admired, and perhaps even loved. For these providers, that would be a welcome change indeed. ...More
November 16, 2011
Posted in Blog, Billing, Customer Experience Management
Convergys Backs Virgin Media's Supply-Chain Transformation

Convergys says its ICOMS solution is driving operating efficiencies for Virgin Media through an automated inventory-creation process, which results in the elimination of manual interventions, reduced IT support and more. ...More
October 31, 2011
Posted in News
Next-Gen BSS Critical for Monetizing 4G

A new study shows operators will need flexible business support systems expressly designed for 4G if hey hope to profit from next-generation services. ...More
October 24, 2011 By Craig Galbraith
Posted in News, Billing, Revenue Management, Service Creation & Delivery