• Convergys Updates Product Control Manager
    Convergys Corp. says Product Control Manager 2.0 is now available within its BSS/OSS solution portfolio. The company says this version includes innovative new features that provide enhanced support for product change management, dynamic data modeling, and real-time ...More
    April 20, 2009 Posted in News
  • Convergys Stresses Catalog, System Integration
    Convergys Corp. is at the B/OSS Conference & Expo this week, sharing insights on the importance of integrating product and service catalogs with billing and fulfillment systems to deliver a superior service experience. Conference attendees can visit Convergys at booth ...More
    April 14, 2009 Posted in News
  • NCTA: Convergys Enhances ICOMS for Cable and DBS
    Having served the cable industry for more than 20 years, Convergys is continuing its practice of upgrading its long-time customers through the product with its latest release of the Infinys ICOMS convergent BSS/OSS system.The enhancements significantly improve the ability ...More
    April 2, 2009 By Tim McElligott Posted in News
  • Convergys Gets First Middle East Mobile Reseller
    The Middle East’s first mobile reseller, renna in Oman, has chosen Convergys to provide prepaid services thanks to its acquisition of Intervoice.Through its Relationship Technology Management business unit, Convergys has already implemented components of the prepaid ...More
    March 31, 2009 Posted in News, Billing
  • NCTA: Convergys Offers Field Service Solution
    Convergys is launching new workforce optimization products and services this week at the NCTA’s Cable Show that will help service providers proactively predict service demand and quantifiably increase dispatcher efficiency and field productivity. The Convergys Field ...More
    March 30, 2009 Posted in News
  • Convergys Signs NTELOS, Upgrades Convergent Charging
    NTELOS Holdings Corp., an integrated communications provider from Waynesboro, Virg., will be first to make use of enhancements Convergys made to its Real-Time Convergent Charging Solution.Convergys announced both the enhancements and the signing of NTELOS this week. NTELOS ...More
    March 20, 2009 Posted in News
  • LemonIT to Sell Convergys' Voice Portal Solution
    South Korea-based LemonIT has agreed to sell Convergys’ Intervoice Voice Portal solution. It will be the only voice portal solution in Lemon’s portfolio.“Our new partnership with Convergys will strengthen LemonIT’s position as a leading IP ...More
    March 5, 2009 Posted in News
  • Convergys, Insight Communications Extend BSS Contract
    Insight Communications, a full-service communications company in the Midwest, has renewed its contract for Convergys’ (CVG) relationship management solutions for another three years.Convergys’ ICOMS business support solution provides Insight with the scalability ...More
    February 11, 2009 Posted in News, Billing
  • Convergys Agrees to Expand Board for JANA Partners
    Convergys Corp. and its largest shareholder, JANA Partners LLC, have agreed to expand the number of members on Convergy's board of directors from 11 to 14. One will be affiliated with JANA, which owns 14 percent of the company.JANA managing partner Barry Rosenstein and ...More
    February 5, 2009 Posted in News
  • Convergys Shelves IMG Separation, Improves Cash Flow
    Despite a fourth quarter revenue loss driven by reduced carrier spending in Information Management and other factors, Convergys grew free cash to $99 million and positioned itself for an unpredictable 2009.The Information Management group at Convergys continues to be a drag ...More
    January 27, 2009 By Tim McElligott Posted in News