Convergys

  • Bridging the Gap: Linking CRM and Business Support Systems
    To boost customer satisfaction and profitability communications service providers should leverage existing investments in their customer service operations and back-office systems. ...More
    September 1, 2005
    Posted in Articles, Billing
  • Amdocs, Convergys Set to Square Off as Sprint, Nextel Merge
    With its goal of consolidating billing and IT costs, what does the Sprint-Nextel merger mean for two of the industry's largest billing companies? ...More
    February 1, 2005
    Posted in Articles, Billing
  • Billing & OSS World 2004 Excellence Awards Recipients
    Telecommunications industry executives filled a packed reception to watch Billing World and OSS Today magazine editors announce the award recipients of the Billing & OSS World 2004 Excellence Awards. The ceremony was held in Washington, D.C., as part of the Billing & OSS ...More
    June 1, 2004
    Posted in Articles, Billing
  • New Products, Partnerships and Mergers
    Convergys has announced its Knowledge Center Creation, which uses customer feedback to develop more effective customer care programs that address such client challenges as average handle time, customer satisfaction scores and cost per channel, which business processes ...More
    April 1, 2004
    Posted in News
  • Financial Watch : Sprint Trades Amdocs for Convergys
    Anytime a major carrier makes a change in its billing vendor of choice, the industry sits up and takes notice. The largest carriers tend to lock in contracts for several years and are not so quick to change vendors.So it came as a bit of a surprise when Sprint announced in ...More
    February 4, 2004
    Posted in Articles, Billing
  • News Briefs
    Convergys has unveiled a version of Infinys that manages Wi-Fi roaming, partner management and convergent billing for mobile and fixed service operators. The product enables partner care and settlement for digital content providers and venue hosts, as well as intercarrier ...More
    November 1, 2003
    Posted in News, Billing
  • Activation, Provisioning & Inventory Management
    Convergys will license its Activation Manager to China Unicom Guangdong, a provincial operator of China Unicom, the second-largest wireless carrier in China. Convergys will integrate its provisioning module with China Unicom Guangdong’s incumbent billing platform and ...More
    September 1, 2003
    Posted in News, Billing
  • Contracts
    Servei de Telecomunicacions d’Andorra, the national carrier of Andorra, has selected Convergys’ Geneva rating and billing component to support wireline, wireless and IP services. ...More
    September 1, 2003
    Posted in News, Billing
  • Contracts
    Convergys has signed a customer care agreement with Yahoo!, under which Convergys will manage general inquiries and billing-related questions for many of Yahoo!’s premium products and services. Convergys will also help support Yahoo!’s email and inbound calls. ...More
    September 1, 2003
    Posted in News
  • Contracts
    Convergys has unveiled Infinys, a convergent billing and customer management product. Infinys, the integration of Convergys’ Geneva rating and billing engine and its Cygent order management functionality, enables customers to automate and integrate their order fulfillment, ...More
    August 1, 2003
    Posted in News, Billing
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