B/OSS

Cox

So Long, Slow DSL: Satisfaction Wanes as Cable, Fiber Popularity Grow

AT&T, Bright House, WOW! and Cox Communications were named by J.D. Power survey respondents as the best Internet service providers in various regions around the U.S. ...More
October 16, 2012 By Craig Galbraith
Posted in News
Integra Telecom: Comcast, Cox Exposure is Minimal

In a second-quarter call with analysts, Integra executives implied that less than 9 percent of its revenues are vulnerable to the cable companies. ...More
August 14, 2012 By Josh Long
Posted in News
Slide Show: The Customer-Satisfaction Struggle

Despite slight increases in customer satisfaction across most industries, it's still a struggle for wireless, wireline, fixed-line and television, which lag behind almost all others. ...More
May 16, 2012
Posted in Galleries, Customer Experience Management
Apple Strong, RIM Weak in Customer Satisfaction Index Debuts

The American Customer Satisfaction Index found Sprint to be best among the major carriers in wireless service, while cable companies are licking their wounds over the numbers they registered for television service. ...More
May 15, 2012 By Craig Galbraith
Posted in News
Cable Dominates Rankings of Business Telecommunications Providers

Cox, Optimum Business and Comcast outdid Verizon and AT&T in most categories, according to a new study. ...More
May 24, 2011
Posted in News
AT&T, T-Mobile Customer Satisfaction Dive Pre-Merger

A new survey shows wireless, wireline and pay-TV customer satisfaction continue to struggle, with AT&T and T-Mobile’s proposed merger getting no love. ...More
May 17, 2011
Posted in News
Experience the Wave of Personalization

Personalization is a great buzzword, but its value would stop there if it weren’t so important to the future and continuing success of the service provider. ...More
February 24, 2011 By Tim McElligott
Posted in Blog, Customer Experience Management
Oracle Software Backs Cox Wireless Service Applications

Oracle is supporting Cox Communications’ new wireless offering by delivering an integrated, end-to-end suite of applications and infrastructure. ...More
February 14, 2011
Posted in News, Billing, Customer Experience Management, Service & Network Management, Service Creation & Delivery
CenturyLink-Qwest: Cox Gives Its Blessing, Too

CenturyLink and Qwest, in a frenzy to close their $22.4 billion merger, have secured yet another important party’s approval for the deal. ...More
November 24, 2010
Posted in News
Convergys, Cox Renew Contract for Customer Care, Billing

Under this renewed license agreement, Convergys will continue to provide long-term billing services to Cox’s 6 million residential and commercial video, voice, and data customers. ...More
November 1, 2010
Posted in News, Billing, Customer Experience Management