B/OSS

CRM

TELUS' Borghesi To Keynote B/OSS Customer Experience 360

TELUS' senior VP will rock the house at the Hyatt Regency Capitol Hill. ...More
February 7, 2012 By Tim McElligott
Posted in Blog, Customer Experience Management
Microsoft Dynamics CRM Gets Mobile

This service update will allow customers to access the complete functionality of Microsoft Dynamics CRM on virtually any device with a new cloud-based, cross-platform, native mobile client service. ...More
February 6, 2012 By Lindsay Welnick
Posted in News
Behold the Second Coming: Two Ways for Service Providers to Get the Hosting Model Right

Revenue Management has been transforming rapidly over the last couple of years from a single assurance solution to a multi-pronged approach to cost, revenue and security. The next stage may be a comprehensive approach to business assurance. ...More
February 2, 2012
Posted in Reports, Revenue Management
Nimble Expands With New UK Office

Nimble, the California-based company that offers a social CRM platform, is opening an office in the U.K. to accommodate demand in the EMEA market. ...More
February 1, 2012
Posted in News
Second Generation Policy & Charging Reopens the World of Opportunity

It may be melodramatic to say mobile operators must seize the mantle of Steve Jobs, but it's true. His mantle was innovation and simplicity. It also was to be first. The challenge for operators in this new year is to be first. Time-to-market has become the new battle cry. ...More
January 23, 2012
Posted in Reports, Billing, Service & Network Management
Now, Not Later: Policy and Charging's New Imperative

How often do we hear friends and colleagues say something like, “I couldn’t come up for air all day." Certainly this is true in the communications service provider industry. And in the CSP world, things are about to get much, much faster. ...More
January 18, 2012 By Larry Lannon
Posted in Blog, Customer Experience Management, Revenue Management
Zoho Updates CRM Software

Zoho says the update includes a completely redesigned user interface and four new features: “Pulse" module, LinkedIn integration, Zoho Creator integration, and WebHooks – designed to improve the social aspects and extensibility of Zoho CRM. ...More
December 16, 2011
Posted in News
MetTel Adds Business Intelligence Tool to Portal

The tool provides multilocation enterprises the ability to manage expenditures across locations, services and carriers. ...More
November 21, 2011
Posted in News, Billing, Service & Network Management
Amdocs Increases Revenues

Amdocs also posted a slightly higher annual profit. ...More
November 10, 2011 By Josh Long
Posted in News, Billing, Customer Experience Management
Comptel Intros Next-Gen Fulfillment Strategy

Comptel's strategy includes evolving its current fulfillment solutions toward a real-time, high performance, catalog-driven and fully integrated platform. ...More
November 3, 2011
Posted in News, Service & Network Management