B/OSS

CRM

Convergys Survey: Bad Service Takes Toll on Reputations, Sales

The number of U.S. customers who report a bad service experience to the offending company is up 5 percent over the past year and 13 percent since 2009. ...More
October 18, 2011
Posted in News, Customer Experience Management
Comverse ONE Feels the Island Breeze

The Comverse solution replaces two legacy billing solutions and a number of specially tailored IT applications, giving JT a fully converged BSS. ...More
October 18, 2011
Posted in News, Billing, Customer Experience Management
Telefónica Germany Deploys Oracle Solution for Service Delivery

The deployment is part of a multi-phased program to deploy a central order-management infrastructure that will streamline Telefónica Germany’s processes. ...More
October 12, 2011
Posted in News, Billing, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Oracle Lands Deals With HTI, Sky Brasil

Oracle announced two new billing and revenue-management agreements at its OpenWorld event in San Francisco Tuesday. ...More
October 4, 2011
Posted in News, Billing, Revenue Management, Service Creation & Delivery
CRM: A More Powerful Second Act Opens At a CSP Near You

CSPs have always known that CRM is important. Customer-centricity is an idea as old as the switched network. But now it is being reinvented. ...More
September 21, 2011 By Larry Lannon
Posted in Blog, Customer Experience Management
CRM's Second Act

You can't force people to talk to each other anymore than you can force incompatible systems to talk. Luckily, for today's service providers, storage and analytics have advanced sufficiently to take on the burden of communications between the factions. ...More
September 20, 2011
Posted in Digital Issues, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
Pegasystems Improves CRM for Financial Services

Pega says its solution drives significant operational cost efficiencies while providing superior customer service consistently across all products and geographies. ...More
September 12, 2011
Posted in News, Customer Experience Management, Revenue Management
Convergys Smart Revenue Solution Live for Wireline Subs in Germany

This implementation is phase two of the project. Phase one involved moving Telekom Deutschland's broadband subscribers to the Convergys platform. ...More
August 17, 2011
Posted in News, Billing, Revenue Management
Analytics Guru: Are Telecoms Ready for the Biz Intelligence Explosion?

If we’re in an analytics era, it might be a good idea to figure out where this big analytics category may be headed. Blue Buffalo Group’s John Myers gives some perspective. ...More
August 17, 2011 By Dan Baker
Posted in Blog, Billing, Revenue Management, Service & Network Management
GMT, LOEM Consultation Form Strategic Partnership

Quebec-based LOEM will market and sell the GMT Planet workforce optimization solution. ...More
August 11, 2011
Posted in News, Customer Experience Management