Why Amazon Is Wrong About the Private Cloud
AWS executives seem to believe – and, perhaps more importantly, would like you to believe – that private clouds are a fancy form of 21st-century outsourcing. But that’s simply not the case. ...
Virgin Mobile France Taps CSG for Wholesale Billing
CSG Interconnect will automate partner management, carrier-to-carrier rating, billing and settlement, and help speed disputes management and reconciliation for Virgin Mobile France. ...
ALBtelecom Implements CSG Interconnect
A leading Albanian telecom operator will use the solution for Eagle Mobile, its fixed-line business and mobile brand. ...
AutoTrader Parent TMG Picks CSG Singleview for Enterprise Billing
CSG's Singleview is expected to support TMG’s growth, allow it to become more agile and improve process efficiencies. ...
Convergent Charging Now a $1 Billion Market
A new report names Telcordia, Comverse, Huawei, Ericsson and Amdocs as the top five convergent-charging vendors based on 2010 global revenue. ...
Slide Show: CRM's Second Act
As the communications market continues to grow increasingly complex and competitive, the ability to understand and enhance the entire customer experience has taken on new importance. ...
CRM's Second Act
You can't force people to talk to each other anymore than you can force incompatible systems to talk. Luckily, for today's service providers, storage and analytics have advanced sufficiently to take on the burden of communications between the factions. ...
The Goldman Age of Telecom
When Goldman Sachs downgraded CSG Systems from a "neutral" to a "sell" this week, it made me wonder what credibility the investment banking and securities firm still has. ...
August 16, 2011
Focus On the Customer Experience
It’s no wonder that one whole track at B/OSS Live! explored how service providers can best measure and maintain a quality experience at all levels: network performance, customer care and fulfillment, to name a few. ...
OTT, Content, Apps: Securing the Carrier Role in the Value Chain
Having to cede the primary customer relationship to over-the-top content providers, applications providers and device manufacturers is entirely a possibility for operators going forward. ...
June 16, 2011