B/OSS

CSG Systems

ALBtelecom Implements CSG Interconnect

A leading Albanian telecom operator will use the solution for Eagle Mobile, its fixed-line business and mobile brand. ...More
May 14, 2013
Posted in News, Billing
AutoTrader Parent TMG Picks CSG Singleview for Enterprise Billing

CSG's Singleview is expected to support TMG’s growth, allow it to become more agile and improve process efficiencies. ...More
August 8, 2012 By Craig Galbraith
Posted in News, Billing, Customer Experience Management
Convergent Charging Now a $1 Billion Market

A new report names Telcordia, Comverse, Huawei, Ericsson and Amdocs as the top five convergent-charging vendors based on 2010 global revenue. ...More
December 5, 2011
Posted in News, Billing, Revenue Management
Slide Show: CRM's Second Act

As the communications market continues to grow increasingly complex and competitive, the ability to understand and enhance the entire customer experience has taken on new importance. ...More
October 19, 2011
Posted in Galleries, Customer Experience Management
CRM's Second Act

You can't force people to talk to each other anymore than you can force incompatible systems to talk. Luckily, for today's service providers, storage and analytics have advanced sufficiently to take on the burden of communications between the factions. ...More
September 20, 2011
Posted in Digital Issues, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
The Goldman Age of Telecom

When Goldman Sachs downgraded CSG Systems from a "neutral" to a "sell" this week, it made me wonder what credibility the investment banking and securities firm still has. ...More
August 16, 2011 By Tim McElligott
Posted in Blog
Focus On the Customer Experience

It’s no wonder that one whole track at B/OSS Live! explored how service providers can best measure and maintain a quality experience at all levels: network performance, customer care and fulfillment, to name a few. ...More
June 19, 2011 By Tara Seals
Posted in Blog, Customer Experience Management, Revenue Management
OTT, Content, Apps: Securing the Carrier Role in the Value Chain

Having to cede the primary customer relationship to over-the-top content providers, applications providers and device manufacturers is entirely a possibility for operators going forward. ...More
June 16, 2011 By Tara Seals
Posted in Blog
B/OSS Live! Announces 2011 Excellence Award Winners

Based on the benefits they provided through 2010, this year’s B/OSS Excellence Awards winners and candidates moved the industry forward and lived up the ideals of the back office. ...More
June 15, 2011 By Tim McElligott
Posted in News, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
Talk About Scale: Intec Manages MasterCard Billing

CSG Systems is smiling now as its recent acquisition of Intec pays off in a MasterCard implementation. ...More
April 7, 2011
Posted in News, Billing, Customer Experience Management