B/OSS

CTIA

U.S. Bill Shock Agreement: A Chance to Win Back the Hearts of Customers?

As self-care and other customer-interactive tools are brought to market in the U.S., maybe the most profitable wireless service provider will also be the most admired, and perhaps even loved. For these providers, that would be a welcome change indeed. ...More
November 16, 2011
Posted in Blog, Billing, Customer Experience Management
DigitalRoute Preps to Help U.S. Providers Meet Bill Shock Guidelines

Just last month, the FCC, CTIA-The Wireless Association and Consumers Union agreed on several steps to be taken to help wireless customers avoid those pesky – and sometimes monstrous – overage charges that they didn't know they were incurring. ...More
November 2, 2011 By Craig Galbraith
Posted in News, Billing
Bill Shock: Usage Alerts Prove Effective

Portland, Ore.-based Consumer Cellular claims its customers have saved more than $9 million since April 2010, as more than half have received usage alerts warning them of upcoming overages. ...More
October 20, 2011 By Josh Long
Posted in Articles
Wireless Service Revenues Top $154 Billion

Voice revenues in the wireless industry declined for the first time in 2009, but data revenues surged. ...More
June 28, 2011
Posted in News, Revenue Management
AT&T-T-Mobile Merger Would Almost Meet Obama’s Broadband Goal

The marriage of AT&T and T-Mobile USA marks a “very important step" in “achieving universal broadband in the near future," said Rick Boucher, the former U.S. Representative for Virginia’s 9th congressional district. ...More
June 7, 2011 By Josh Long
Posted in News
DragonWave Connects Rural Backhaul

The microwave backhaul provider signs KeyOn Communications and Northeast Wireless. ...More
March 28, 2011 By Tim McElligott
Posted in News, Service & Network Management
Jim Cramer’s Mad Mobile Act Lifts CTIA

A star keynote panel at CTIA offers some interesting tidbits and a few laughs. ...More
March 23, 2011 By Tim McElligott
Posted in News
Endstream Fights Wholesale Churn with StreamDialer

Endstream’s mobile dialer application provides wholesale telecommunication service providers with high-value, low-cost, carrier-based service offerings on the mobile phone to prevent the loss of subscribers and revenue to mobile providers. ...More
March 22, 2011
Posted in News, Revenue Management
NSN Intros Liquid Radio

Nokia Siemens Networks is debuting a unique architecture at the CTIA Wireless show in Orlando this week that the company says allows network capacity and coverage to flow to where it is needed. ...More
March 22, 2011
Posted in News, Service & Network Management
Ericsson, NetAmerica Create Tier 3 Purchasing Power

The lack of buying power has been an insurmountable disasadvantage for rural, Tier 3 providers – until now, as Ericsson and NetAmerica give them the power to compete. ...More
March 22, 2011 By Tim McElligott
Posted in News, Service & Network Management, Service Creation & Delivery