B/OSS

Customer Care

Convergys Lands Major Smart-Meter Deal

A series of pilots over the last two years led to an agreement that will deliver Convergys solutions to E. ON IT, the European power and gas giant. ...More
February 8, 2012
Posted in News, Billing, Customer Experience Management
TELUS' Borghesi To Keynote B/OSS Customer Experience 360

TELUS' senior VP will rock the house at the Hyatt Regency Capitol Hill. ...More
February 7, 2012 By Tim McElligott
Posted in Blog, Customer Experience Management
Amdocs, Comcast Extend Partnership

It's a multiyear contract extension related to various offerings in the Amdocs CES portfolio for customer care and billing. ...More
February 2, 2012
Posted in News, Billing, Customer Experience Management
Amdocs Debuts M2M, Connected Home Solutions

Amdocs says its new M2M and Connected Home solutions help service providers create new revenue streams, provide a unified customer experience and allow them to compete with OTT providers, all of which help them increase ARPU. ...More
February 1, 2012 By Craig Galbraith
Posted in News, Billing, Customer Experience Management, Revenue Management
FTS Solution Deployed for TelZar 019 in Israel

FTS' Leap Billing implementation includes charging, billing and customer care, as well as interconnect billing. ...More
January 30, 2012
Posted in News, Billing, Customer Experience Management, Revenue Management, Service Creation & Delivery
Clearwire, Simplexity Announce Wholesale and MVNE Agreement

Clearwire Corp. and Simplexity MVNO Services, announced the formation of a strategic wholesale relationship whereby Simplexity will become an authorized reseller of Clearwire’s 4G mobile broadband service. ...More
January 24, 2012 By Lindsay Welnick
Posted in News, Billing
Win the Customer-Experience Optimization Sweepstakes

Satisfying highly mobile, increasingly demanding consumers is more difficult and more rewarding than ever. Staying at least a step ahead of the next service requirement is most definitely part of the mission. ...More
January 17, 2012 By Larry Lannon
Posted in Blog, Customer Experience Management
No Second Chance To Get It Right the First Time

It takes time to prepare well, and your reputation with your customers and prospects depends on it. ...More
January 10, 2012
Posted in Blog, Billing
Monty Python Driving Customer Centricity

Questions are the precursor to knowledge. We're posing them to the oracles of customer centricity. ...More
January 4, 2012 By Tim McElligott
Posted in Blog, Customer Experience Management
6 Questions on Customer Centricity with TELUS

This Q&A features Carol Borghesi, SVP, Customers First Culture, at TELUS, who answers six questions on customer centricity. ...More
January 4, 2012
Posted in Articles, Billing, Customer Experience Management, Revenue Management