B/OSS

Customer Experience Management

Axiata Picks Clarity for CEM

Clarity says its CEM solution will deliver active Quality of Experience (QoE) by collecting, correlating and graphically presenting in real-time, a broad array of transactional performance and service quality data from Axiata’s networks. ...More
May 15, 2013 By Craig Galbraith
Posted in News, Billing, Customer Experience Management
MDS 'Accelerates' Integrated Revenue, Customer Management

MDS says Accelerate delivers flexibility for service providers to bring new services and business models to market quickly and effectively. ...More
May 15, 2013 By Craig Galbraith
Posted in News, Billing, Customer Experience Management, Revenue Management, Service Creation & Delivery
Former AT&T Exec on How CSPs Must Examine the 3 C's

Dr. Hossein Eslambolchi, the former AT&T executive, discusses how the 3 Cs – costs, cycle times and capabilities – work inside a communications provider. ...More
May 15, 2013
Posted in Articles, Customer Experience Management, Revenue Management
Amdocs Unveils Elastic Policy Control Solution

Amdocs created the new virtualization deployment options for its network control products to lower costs, improve scalability and accelerate introduction of new service models. ...More
May 14, 2013
Posted in News, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Let's Talk Cable at Management World

It was initially standing-room only at Monday’s Cable Summit at Management World Nice as attendees lined the back of the hall until extra chairs could be brought in. ...More
May 13, 2013
Posted in Blog, Customer Experience Management
Nokia Siemens Improves CEM Portfolio

Zain Kuwait has deployed Nokia Siemens Networks’ Customer Experience Management, which NSN says ensures a superior service experience for its mobile broadband customers. ...More
May 13, 2013 By Craig Galbraith
Posted in News, Customer Experience Management
Anritsu's MasterClaw Integrates Aito CEA 6

Anritsu is furthering an already successful partnership with Aito Technologies. ...More
May 13, 2013
Posted in News, Customer Experience Management
5 Traits of Great Communications Service Providers

Avaya's Michael Runda offers a checklist for what businesses should expect from their providers. ...More
May 13, 2013
Posted in Blog, Customer Experience Management
Tier 1 APAC CSP Picks Redknee for Cloud-Based Billing

Redknee's billing and settlement solution will support the CSP's MVNO monetization and growth strategy. ...More
May 9, 2013 By Craig Galbraith
Posted in News, Billing, Customer Experience Management
Comptel, Accanto Systems Team on Service Assurance

The joint Comptel-Accanto solution enables advanced network traffic monitoring, processing and troubleshooting, giving operators the intelligence they need to ensure a high quality of service and quality of experience, the companies said. ...More
May 8, 2013 By Craig Galbraith
Posted in News, Billing, Customer Experience Management, Service & Network Management