B/OSS

Customer Experience Management

Momac Opens Office in Florida, Welcomes New SVP

Momac, a provider of customer-engagement interface solutions for mobile operators, is opening its first U.S.-based office. ...More
February 8, 2012 By Lindsay Welnick
Posted in News, Customer Experience Management
Convergys Revenues, Income Rise in Q4

Revenue was $589 million, up 3 percent compared to Q4 2010 and up 2 percent from the previous quarter (Q3 2011). Net income was $34 million, compared to $32 million during the same period in 2010. ...More
February 8, 2012 By Craig Galbraith
Posted in News, Customer Experience Management
Tango Picks LogNet for Billing, Customer Management

The LogNet solution is designed to create a unified operation framework for Tango’s entire portfolio of services and will allow the carrier to offer sophisticated service packages based on a combination of prepaid and postpaid usage parameters. ...More
February 8, 2012
Posted in News, Billing, Customer Experience Management, Service Creation & Delivery
Convergys Lands Major Smart-Meter Deal

A series of pilots over the last two years led to an agreement that will deliver Convergys solutions to E. ON IT, the European power and gas giant. ...More
February 8, 2012
Posted in News, Billing, Customer Experience Management
Subex Intros Product Performance Management Solution

Subex says ROCware Product Performance Management allows service providers to obtain complete visibility into the product performance and quickly isolate problem areas requiring immediate attention before they affect customers. ...More
February 7, 2012
Posted in News, Customer Experience Management, Revenue Management
TELUS' Borghesi To Keynote B/OSS Customer Experience 360

TELUS' senior VP will rock the house at the Hyatt Regency Capitol Hill. ...More
February 7, 2012 By Tim McElligott
Posted in Blog, Customer Experience Management
Alcatel-Lucent Launches Customer-Experience Portfolio

Alcatel-Lucent's Motive Customer Experience Solutions (CXS) provide a suite of software and expert services to help communications service providers manage their customer relationships over a wide range of touchpoints. ...More
February 7, 2012
Posted in News, Customer Experience Management
Mobistar Employs Mobile Strategy to Reduce OPEX, Boost ARPU

Momac, a provider of customer engagement interface solutions for mobile operators, and Belgian operator Mobistar, have deployed an on-device, self-service strategy intended to reduce overall OPEX, prevent bill shock and grow ARPU. ...More
February 6, 2012 By Lindsay Welnick
Posted in News, Billing, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Amdocs, Comcast Extend Partnership

It's a multiyear contract extension related to various offerings in the Amdocs CES portfolio for customer care and billing. ...More
February 2, 2012
Posted in News, Billing, Customer Experience Management
MetroPCS Turns to TrueCall for LTE Visualization, Optimization

TrueCall says its ability to deliver real-time status of LTE sessions provides operators with a window into their 4G network to measure network/device performance and overall subscriber experience. ...More
February 1, 2012
Posted in News, Customer Experience Management, Service & Network Management