B/OSS

Customer Experience Management

Astellia Extends Contract with NII Holdings

The contract will extend to next-generation networks in Mexico and eventually Brazil. ...More
September 27, 2012
Posted in News, Customer Experience Management, Service & Network Management
Operators Need OTT, Cloud, Multiscreen in Future Bundles

To satisfy subscribers, telecom operators must include a wider range of new content within their bundled products. ...More
September 27, 2012
Posted in News, Customer Experience Management
An Arranged Marriage: Social Media and Customer Care

The sooner these two organizations – customer care and marketing – come together into a social-media planning process, the better off you're going to be in meeting the needs of that customer, and getting them to love your brand. ...More
September 27, 2012
Posted in Blog, Customer Experience Management
IDI Billing Solutions Launches Application to Assist Third-Party Agents

With OnlineAgent, carriers can provide agents with an application to easily handle tasks, including activations, bill payments, equipment changes, contract renewals and more. ...More
September 26, 2012
Posted in News, Billing, Customer Experience Management
Next Generation BSS

Monetization opportunities with next-generation BSS Learn how to transcend traditional billing and relationship management with a complete 'out-of-the-box', pre-integrated business and operations support solution (B/OSS). Available as a fully-hosted cloud-based solution, ...More
September 25, 2012
Posted in Solution Centers, Customer Experience Management
Business Intelligence for Video Service Delivery

A business-intelligence engine can help VSPs mitigate revenue and profit losses by correlating network events and identifying recurring issues that can lead to customer defection. ...More
September 21, 2012
Posted in Blog, Customer Experience Management, Service & Network Management, Service Creation & Delivery
How To Monetize Voice Through Bundled Services

Operators are now faced with the challenge of how to monetize voice-based services in order to maintain, or even increase, the average revenue per user (ARPU). Perhaps something that is easier said than done. ...More
September 19, 2012
Posted in Blog, Customer Experience Management, Revenue Management
Are You Talking to Me?

With so many modalities of communications and self-service these days, it's easy to let voice take a back seat. Think of this trend as "getting back to voice" – restoring the high expectations of the customer with the quality of service they expect to be ...More
September 18, 2012
Posted in Blog, Customer Experience Management
Slide Show: Cloud Concept Over Most Americans' Heads

Everywhere you turn someone is talking about the cloud. But it turns out a lot of people who think they know the cloud don't know jack. ...More
September 5, 2012
Posted in Galleries, Customer Experience Management
Allot Communications Wraps Oversi Networks Buy

Allot Communications completed its acquisition of Oversi Networks and now offers what it says is the most comprehensive value-added services portfolio in a single network platform. ...More
September 4, 2012
Posted in News, Customer Experience Management