B/OSS

Customer Experience Management

Tier 1 APAC CSP Picks Redknee for Cloud-Based Billing

Redknee's billing and settlement solution will support the CSP's MVNO monetization and growth strategy. ...More
May 9, 2013 By Craig Galbraith
Posted in News, Billing, Customer Experience Management
Comptel, Accanto Systems Team on Service Assurance

The joint Comptel-Accanto solution enables advanced network traffic monitoring, processing and troubleshooting, giving operators the intelligence they need to ensure a high quality of service and quality of experience, the companies said. ...More
May 8, 2013 By Craig Galbraith
Posted in News, Billing, Customer Experience Management, Service & Network Management
Democratizing BSS with Cloud Services

Cloud computing is leveling the playing field and enabling rural and regional providers to deliver excellent customer experiences and to deploy new services on par with larger service providers with much larger customer bases. ...More
May 7, 2013 By Rebecca Prudhomme
Posted in Blog, Customer Experience Management
Sandvine Lands $4 Million from Southeast Asian Operator

Sandvine’s Network Analytics business intelligence solution is expected to help the operator achieve its network management and subscriber experience goals. ...More
May 7, 2013 By Craig Galbraith
Posted in News, Customer Experience Management, Service & Network Management
Is Network Monitoring Dead?

Network monitoring is dead unless solutions become agile enough to deliver real-time visibility, while keeping up with the increasing complexity, volume, and speed of network traffic in virtualized data center and cloud application delivery environments. ...More
May 3, 2013 By Craig Galbraith
Posted in News, Customer Experience Management, Service & Network Management, Service Creation & Delivery
InfoVista Rolls Out Application Visibility Solution Update

InfoVista’s application visibility services solution is designed to help communications service providers (CSPs) enhance their business offerings, to improve the customer experience and generate additional revenues. ...More
May 2, 2013 By Craig Galbraith
Posted in News, Customer Experience Management, Service & Network Management
FairPoint, Windstream Pick TOA Technologies for Field Service Management

TOA will work with the providers to help them leverage the power of their mobile workforce to drive results such as completing more jobs per day and enhancing the customer experience. ...More
May 2, 2013 By Craig Galbraith
Posted in News, Customer Experience Management
Amdocs Transforms Globe Telecom's BSS

Amdocs is responsible for the entire transformation and ongoing IT management and operations of Globe Telecom’s business support systems, business intelligence, data warehouse and policy management systems, as well as legacy systems which are being gradually retired. ...More
April 30, 2013 By Craig Galbraith
Posted in News, Customer Experience Management
Introducing Ava the Automated Avatar!

Within the array of multichannel Web-based support, which do you prefer — Web Chat, Web Talk, or Web Video? ...More
April 30, 2013
Posted in Blog, Customer Experience Management
Mobinil Selects Openet Technology to Enhance Customer Experience

Egyptian mobile operator Mobinil has selected Openet's Policy Manager and Interaction Gateway technology to deliver advanced user controls and real-time usage information to Mobinil’s 35 million subscribers. ...More
April 24, 2013 By Arselia Gales
Posted in News, Customer Experience Management