B/OSS

Customer Experience Management

Slide Show: The Customer-Satisfaction Struggle

Despite slight increases in customer satisfaction across most industries, it's still a struggle for wireless, wireline, fixed-line and television, which lag behind almost all others. ...More
May 16, 2012
Posted in Galleries, Customer Experience Management
Amdocs: 'BYOD' Needs to Get B/OSS-y

The results of a new study from Amdocs highlight the need for converged business and operational support systems to provide an end-to-end view of the customer that links personal and business personas for a unified customer experience. ...More
May 16, 2012
Posted in News, Customer Experience Management
HP Announces Upgrades for CSPs

The HP Unified Correlation Analyzer improves the customer experience with automated tools that accelerate problem identification and resolution, according to the company. ...More
May 15, 2012
Posted in News, Billing, Customer Experience Management, Revenue Management
Sprint, Truvo Tap Amdocs

Sprint anticipates Amdocs' Smart Agent Desktop solution will enable its representatives to respond more quickly and result in more accurate transactions and fewer repeat calls. ...More
May 14, 2012
Posted in News, Customer Experience Management
Allstream Leaning on NetCracker in BSS Transformation

Allstream is said to be undergoing a BSS transformation program designed to modernize business-critical applications, add flexibility and speed to operations, and improve the customer experience. ...More
May 11, 2012
Posted in News, Billing, Customer Experience Management
On-Device Engagement, Innovation Keys to Carrier Survival

Major carriers are expecting to max out on data usage starting as early as next year. Are they being pushed out of the business model completely? ...More
May 10, 2012
Posted in Blog, Customer Experience Management
BSS, OSS Suddenly Sexy at CTIA

The terms themselves may not be sexy, but they now represent the tools that enable segmented offers, fair use, personalization, innovation, capacity management, network integrity and a quality user experience. ...More
May 9, 2012
Posted in Blog, Customer Experience Management, Service & Network Management
The Problem With Net Promoter Score

What's good for the goose is not always good for the gooses. ...More
May 9, 2012 By Tim McElligott
Posted in Blog, Customer Experience Management
Nokia Siemens Launches New Tools to Improve Customer Experience

Nokia Siemens Networks has launched the Service Quality Manager and Performance Manager, which it says deepen and broaden the information available to operators to ensure their networks deliver an excellent mobile broadband experience. ...More
May 7, 2012 By Lindsay Welnick
Posted in News, Customer Experience Management, Service & Network Management
NICE Debuts Integrated Customer-Interaction Management

The offering focuses on shaping interactions as they occur, and has what NICE calls a unique approach to impact every stage of the interaction life cycle. ...More
May 4, 2012
Posted in News, Customer Experience Management