B/OSS

Customer Experience Management

cVidya, Neustar Team on SaaS Solutions

cVidya Networks is now partnering with Neustar in order to provide SaaS-based analytics solutions to its North American customers. ...More
April 3, 2013 By Arselia Gales
Posted in News, Billing, Customer Experience Management, Service Creation & Delivery
Roadpost Deploys LogiSense EngageIP

Roadpost Satcom, a Canadian distributor of mobile satellite products and services, has chosen to deploy the LogiSense EngageIP Billing and OSS platform. ...More
April 1, 2013 By Arselia Gales
Posted in News, Billing, Customer Experience Management, Service & Network Management
Sandvine Snares $3 Million Cable Deal

Sandvine got more than $3 million in follow-on orders in March from a North American cable operator that has been a Sandvine customer since 2005. ...More
March 25, 2013 By Arselia Gales
Posted in News, Customer Experience Management, Service & Network Management
Oracle's Tekelec Buy to Spur 'Soul Searching' for Ericsson, SAP, Alcatel-Lucent

With Oracle's purchase of Tekelec, look for the race between telecom-centric and IT-centric vendors to heat up even more. ...More
March 25, 2013 By Craig Galbraith
Posted in News, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Multiple Customer-Service Channels Help Raise Satisfaction

A new Aspect Software study found that many companies are still lacking when it comes to customer-service satisfaction. ...More
March 22, 2013 By Arselia Gales
Posted in News, Customer Experience Management
Enhance Customer Experience By Offering Value-Added Services

As connectivity becomes commoditized and ubiquitous, operators are shifting business models based on better helping people manage their (digital) lives as well as offering services across a variety of sectors including media, commerce, M2M, finance and transportation. ...More
March 14, 2013
Posted in Blog, Customer Experience Management, Service Creation & Delivery
KDDI Selects NEC-NetCracker OSS Solution for Infrastructure Management Business Optimization

The deployment is intended to maximize asset and resource utilization and drive operational efficiency. ...More
March 13, 2013
Posted in News, Customer Experience Management, Service & Network Management
Allot, RADCOM Team on VoIP Monitoring

The joint solution embeds RADCOM's VoIP QoE monitoring technology into the Allot Service Gateway platform. ...More
March 13, 2013 By Craig Galbraith
Posted in News, Customer Experience Management, Service & Network Management
TDS Taps Sandvine for Policy Control

TDS most recently deployed Sandvine's Fairshare Traffic Management and Business Intelligence products. ...More
March 12, 2013 By Craig Galbraith
Posted in News, Customer Experience Management, Service & Network Management
MWC 2013 Looks Beyond Mobile

Collaboration is trending. Former competitors and niche vertical players are all joining forces to drive technology innovation and new revenue streams. ...More
March 12, 2013
Posted in Blog, Customer Experience Management, Revenue Management