B/OSS

Customer Experience Management

Vivo Taps HP for Wireless Subscriber Activation

Brazil's largest mobile operator is using HP technology to accelerate the introduction of new mobile services to millions of subscribers. ...More
March 8, 2013 By Arselia Gales
Posted in News, Customer Experience Management
E-Plus Group Deploys Comarch NG Performance Management

E-Plus Group wants to increase the efficiency and visibility of current network-performance processes to manage them end-to-end. ...More
March 7, 2013
Posted in News, Customer Experience Management, Service & Network Management
C Spire Wireless Selects NetCracker to Streamline Billing Infrastructure

NetCracker's convergent BSS solution will consolidate and manage all billing, customer account and service-activation activities for prepaid, postpaid and hybrid customers. ...More
March 7, 2013
Posted in News, Billing, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Broadvox Taps Monolith for Network Monitoring

The Monolith solution enables unified visibility for fault management and performance management of an entire global network. ...More
March 5, 2013 By Craig Galbraith
Posted in News, Customer Experience Management, Service & Network Management
Amdocs, SingTel Team to Help Startups

SingTel and Amdocs staff will work with the carrier's stakeholders to map the group’s growth needs, scout for relevant, innovative technologies that can fuel this growth and coach selected partners through business planning and project pilots. ...More
March 5, 2013 By Craig Galbraith
Posted in News, Customer Experience Management
Ixia Unveils Network Visibility Solution

Ixia has introduced a category of products that it says deliver a highly scalable network visibility solution to help mobile carriers better understand their rapidly growing 4G LTE networks. ...More
March 4, 2013 By Arselia Gales
Posted in News, Customer Experience Management, Service & Network Management
NetCracker Does Software Deal with Swisscom

NetCracker Technology announced the signing of a long-term software maintenance agreement to support Swisscom Ltd's IP Service Fulfillment solution. ...More
March 4, 2013 By Arselia Gales
Posted in News, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Viva Implements Comverse ONE

Comverse says ONE Billing & Active Customer Management positions Viva to enhance its market offerings, improve the user experience, and achieve significant OPEX reduction. ...More
March 4, 2013 By Craig Galbraith
Posted in News, Billing, Customer Experience Management, Service Creation & Delivery
Direct Carrier Billing Shows Big Return for OTT Players, Say Amdocs, Juniper

Over the Top (OTT) storefronts that have implemented direct carrier billing solutions have experienced an increase in transaction volumes, average transactions values and conversion rates. ...More
February 27, 2013 By Arselia Gales
Posted in News, Billing, Customer Experience Management, Revenue Management
Perception, Reality and How LTE Will Drive Mobile Subscriber Loyalty

One finding in new research from Tecnotree is the disconnect between what drives customer loyalty and churn and what mobile operators believe makes them keep (and lose) customers. ...More
February 27, 2013
Posted in Blog, Customer Experience Management