B/OSS

Customer Experience Management

Making the Strategic Leap From Billing to Merchandising

Technology Research Institute’s Dan Baker interviews Humera Malik of Redknee Systems about new-fangled, real-time billing systems. ...More
December 21, 2010 By Dan Baker
Posted in Blog, Customer Experience Management, Revenue Management, Service & Network Management
Avvasi, Rikei Team on Mobile Video Management

The partnership extends Rikei’s mobile network solutions to include video management. with Avvasi’s mobile video analytics and service assurance solutions. ...More
December 16, 2010
Posted in News, Customer Experience Management, Service & Network Management
How To Recognize a Good SaaS from an Ugly One

If you’ve never implemented a SaaS before, where do you start? And what makes a good solution? ...More
December 16, 2010
Posted in Blog, Customer Experience Management, Revenue Management
Vonage Evolves Its Back Office

Whoo hoo. Whoo hoo hoo. Vonage has plans to move beyond flat-rate pricing and into mobile, and is putting the back office together to support it. ...More
December 16, 2010 By Tim McElligott
Posted in Articles, Billing, Customer Experience Management
Cable’s Urgent Need to Win Business Customers

The image of a great white shark menacing its prey may strike a little too close to home as satellite TV, telecom communications companies and new over-the-top providers vie with cable for share in the increasingly competitive video marketplace. ...More
December 15, 2010
Posted in Blog, Billing, Customer Experience Management
AT&T: Language Matters in Sales, Customer Care

Money is the language of love when it comes to customer loyalty and spending. ...More
December 14, 2010
Posted in News, Customer Experience Management, Revenue Management
Convergys Now Employs One-Third of Global Workforce in Philippines

One of the world’s largest billing and customer relationship outsourcers has hit its goals for employment and facilities-expansion in the Philippines. ...More
December 13, 2010
Posted in News, Billing, Customer Experience Management
Vodafone Egypt Gets 'Clarity' on Infrastructure Management

Vodafone Egypt is deploying Clarity’s Infrastructure Management Solution, designed to automate and coordinate key finance, network and service management processes. ...More
December 9, 2010
Posted in News, Customer Experience Management, Revenue Management, Service & Network Management
Subex Wraps ROC Deployment in 7 African Nations

Subex has finalized its deployment of ROC for Fraud Management and Revenue Assurance for Atlantique Telecom. ...More
December 9, 2010
Posted in News, Customer Experience Management, Revenue Management
Driving Customer Experience Through Network Service Quality

Pakistan’s PTCL reinvents itself and drives big opex reduction with a complete business transformation. ...More
December 8, 2010 By Tara Seals
Posted in Articles, Customer Experience Management, Revenue Management, Service & Network Management