B/OSS

Customer Experience Management

Technicolor Debuts 3D Certification Program

The program is geared toward broadcasters and network service providers with the goal of delivering quality and comfortable 3D experiences to end consumers. ...More
December 7, 2010
Posted in News, Customer Experience Management, Service Creation & Delivery
Cincinnati Bell Implements Convergys’ Intelligent Credits

Cincinnati-based Convergys is providing its Intelligent Credits Solution to its hometown Cincinnati Bell, which will help the telco deliver the right customer credits at the right time to its valued customers. ...More
December 7, 2010
Posted in News, Customer Experience Management
Reinventing the Triple Play

Breaking down the silos to enable multi-screen strategies is the next great B/OSS challenge as operators leverage multiscreen strategies in the battle for the home. ...More
December 7, 2010 By Tara Seals
Posted in Articles, Customer Experience Management, Service Creation & Delivery
Sorry, AT&T: You’re Still the Worst – Survey

Consumer Reports is back with another survey of wireless carriers, and the news isn’t good for AT&T, which continues to be dogged by complaints about dropped calls and generally poor service. ...More
December 6, 2010
Posted in News, Customer Experience Management
From RA to R-Headache

As the triple- and quad-play become more complex, RA's functionality is being extended into new areas, with a vast amount of data to analyze — enter the headache. ...More
December 6, 2010 By Tara Seals
Posted in Articles, Billing, Customer Experience Management, Revenue Management
Social Media Key to Telcos Providing Good Customer Experience

New research from Cerillion Technologies shows small, medium-sized and rising telcos are finding it increasingly important to use social media in their outreach to customers. ...More
December 2, 2010
Posted in News, Customer Experience Management
Driving Revenue in the Caribbean

Winning mobile telecommunications providers focus on optimizing the network investments that can help drive higher revenues through innovative pricing models, micropayments and flexible data plans. ...More
December 2, 2010
Posted in Articles, Customer Experience Management, Revenue Management, Service Creation & Delivery
Managing Growth and Fuelling Revenues: How Operators Can Reap the Rewards of New SIM Card Provisioning Model

The huge growth in mobile broadband and prepaid plans is making it difficult for operators to engage with customers, build loyalty and drive customer retention. Here’s an idea to deal with the problem. ...More
December 2, 2010
Posted in Blog, Customer Experience Management, Revenue Management
SysAid Launches Live Chat for Customer Service Quality

SysAid says its new solution can be instantly integrated into existing company websites, allowing online visitors to communicate with business reps in real-time. ...More
December 1, 2010
Posted in News, Customer Experience Management
CSG Wraps Intec Telecom Buy

As a combined entity, the two companies say they are well-positioned with a broad and deep suite of solutions aimed at helping a wide variety of service providers roll out new products and services and operate more effectively. ...More
December 1, 2010
Posted in News, Billing, Customer Experience Management, Service Creation & Delivery