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Customer Analytics: Making the Strategic Leap From Hindsight to Foresight

Everyone recognizes the hype and momentum around terms like “big data" and “in-memory computing," which is fine. But the question remains: "What are you going to do with all that unstructured data?" ...More
May 13, 2013 By Dan Baker
Posted in Blog, Revenue Management, Service & Network Management, Service Creation & Delivery
Preparing CSPs for the SMS Decline

Though voice calls and SMS will remain firmly in the consumer’s hand for some time, it has never been more pressing for the operator to cast the net wider at new models that let CSPs evolve into a "lifestyle provider." ...More
January 22, 2013
Posted in Blog, Revenue Management
iPhone, Cloud, M2M Poised for a Big Year

Yankee Group has named its potential winners and losers in mobility for 2013. See who's poised for success in devices, M2M, cloud, messaging and more. ...More
December 26, 2012 By Craig Galbraith
Posted in News
Facebook's Mobile Future, Handset-Subsidy Changes Among Top 10 Trends for 2013

Five of Informa Telecoms & Media's predictions relate directly to telcos and other five cover TV, digital media and the over-the-top (OTT) communications sector. ...More
December 19, 2012
Posted in News, Customer Experience Management, Revenue Management, Service & Network Management
Mom Threatens To Sue Over $148,000 Bill Shock 'Nightmare'

Telstra says it has waived the massive amount, but a woman says she might sue because she's still getting hassled by the company's accounts department. ...More
December 14, 2012
Posted in News, Billing
An Arranged Marriage: Social Media and Customer Care

The sooner these two organizations – customer care and marketing – come together into a social-media planning process, the better off you're going to be in meeting the needs of that customer, and getting them to love your brand. ...More
September 27, 2012
Posted in Blog, Customer Experience Management
Slide Show: The Biggest Communications Service Provider M&A in Q2

Mergers and acquisitions raise both excitement and concern as the big boys buy up the little guys and others simply buy out the competition. Here's a look back at some of the biggest M&A in the service-provider space from Q2 2012. ...More
July 12, 2012
Posted in Galleries
The Pressures of Roaming Free

With many new roaming initiatives and legislation currently coming into play, how can operators be savvier in ensuring the best package for their customers? ...More
July 5, 2012
Posted in Blog, Billing
Apple Announces iOS 6, Includes Siri Improvements, Stunning 3D Traffic Maps, More

Siri will launch applications on voice command and a new 3D mapping feature gives drivers real-time info. A new partnership with major vehicle manufacturers will bring iOS to cars also. ...More
June 11, 2012 By Craig Galbraith
Posted in News
Handling the 'Digital Tornado' Requires Agility

Orange’s goal was to reach customers where they spend time online (before the competition), and to be able to respond quickly to market opportunities and threats by delivering new markets quickly. ...More
May 23, 2012
Posted in Blog, Customer Experience Management