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Handling the 'Digital Tornado' Requires Agility

Orange’s goal was to reach customers where they spend time online (before the competition), and to be able to respond quickly to market opportunities and threats by delivering new markets quickly. ...More
May 23, 2012
Posted in Blog, Customer Experience Management
Facebook Shares Tumble on Second Day

The 11 percent decline to $34.03 per share led to some skepticism about whether Facebook sold shares at an inflated price. ...More
May 21, 2012 By Josh Long
Posted in News
Mobile: Huge Risk and Opportunity for Facebook

The company acknowledged that it does not "generate any meaningful revenue from the use of Facebook mobile products, and our ability to do so successfully is unproven." ...More
May 18, 2012 By Josh Long
Posted in News
Facebook Makes History in IPO, Sets Share Price

Mark Zuckerberg, who founded the company eight years ago in a Harvard dorm room, doesn't have much to worry about in the way of personal finances. ...More
May 17, 2012 By Josh Long
Posted in News
Facebook Leads Disruption of Telecom World

The bottom line from CTIA is that (to no one's surprise) the telecom world is disrupting and carriers need to change with it or at least die trying. ...More
May 10, 2012
Posted in Blog, Service & Network Management
The Problem With Net Promoter Score

What's good for the goose is not always good for the gooses. ...More
May 9, 2012 By Tim McElligott
Posted in Blog, Customer Experience Management
Tekelec Prepping Release of New Policy Server

Mobile operators can offer subscribers enhanced OTT applications, advanced shared data plans and location-based LTE services with the newest version of Tekelec’s Policy Server. ...More
April 27, 2012 By Lindsay Welnick
Posted in News, Service Creation & Delivery
Protestors Hit Facebook's NYC Headquarters

Protestors have descended on Facebook’s New York City headquarters to demand the company appoint women to it’s all-male board before it goes public. ...More
April 25, 2012 By Lindsay Welnick
Posted in News
Facebook Surprises Some by Picking Nasdaq

Facebook is preparing to raise $5 billion this year in what is expected to be one of the largest IPOs in recent times. ...More
April 5, 2012
Posted in News
Billing Operations: The Evolution Continues

As the industry changes around it and people predict the end of billing as we know it, the truth is, billing adapts but it does not go away. ...More
April 3, 2012
Posted in Digital Issues, Billing, Revenue Management, Service & Network Management, Service Creation & Delivery