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Getting Beyond QoE Toward True CEM

We can take an important step toward true CEM by focusing on the needs to personalize and manage the customer experience. ...More
October 13, 2011
Posted in Blog, Customer Experience Management, Service & Network Management, Service Creation & Delivery
HP Doesn't Need Meg Whitman's Celebrity

After sexcapades and stupidity, HP opts for celebrity in the most important business decision in its history. ...More
September 26, 2011 By Tim McElligott
Posted in Blog, Service & Network Management, Service Creation & Delivery
HP CEO Canned, eBay's Whitman Steps In

As expected, HP fired CEO Leo Apotheker Thursday and replaced him with former eBay CEO Meg Whitman. ...More
September 22, 2011 By Josh Long and Craig Galbraith
Posted in News
HP Boosts Telekom Serbia’s BSS/OSS Transformation

With help from HP Enterprise Services, Telekom Serbia has completed the first steps in a transformation of its operations and business support systems designed to increase agility, reduce costs and improve the customer experience. ...More
June 28, 2011
Posted in News, Customer Experience Management, Revenue Management, Service & Network Management
Image Gallery: B/OSS Recognizes 2011 Excellence Award Winners

After an aggressive campaign, the winners of the 2011 B/OSS Live! Excellence Awards took their bows during a ceremony at Washington, D.C.’s Gaylord National Resort and Convention Center on June 15. Our image gallery shows you the highlights. ...More
June 22, 2011
Posted in Galleries, Billing, Customer Experience Management, Revenue Management, Service & Network Management
B/OSS Live! Announces 2011 Excellence Award Winners

Based on the benefits they provided through 2010, this year’s B/OSS Excellence Awards winners and candidates moved the industry forward and lived up the ideals of the back office. ...More
June 15, 2011 By Tim McElligott
Posted in News, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
How To Lower the Cost of OSS-to-Network Communication: The Case for Protocol Mediation

By mediating between the OSS and the EMS and NMS systems, network architects and operators can now add support without disrupting or changing the OSS. And that translates to substantial savings and a faster time to market. ...More
June 14, 2011 By Eric Wegner
Posted in Blog, Revenue Management, Service & Network Management
HP Touts New Consulting Services, Management Software

HP Enterprise Services today announced expanded telecom offerings to help customers plan and execute transformation strategies designed to lead to business growth. ...More
May 24, 2011
Posted in News, Customer Experience Management, Service & Network Management
B/OSS Live! Names Excellence Awards 2011 Finalists

Winners in the six categories will be announced June 15 during ceremonies at the B/OSS Live! Conference & Businessplex in Washington, D.C. ...More
May 20, 2011
Posted in News, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
HP No. 1 in EMEA Server Sales

The server market at the heart of all data center activity is showing strong growth. ...More
March 13, 2011
Posted in News