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Management World

Is Conformance a Dirty Word?

The level at which the TM Forum is asking the industry to adhere to standards won’t hurt anyone’s ability to differentiate. It may, in fact, help it. ...More
November 9, 2011 By Tim McElligott
Posted in Blog, Service Creation & Delivery
OSSera Intros Service Quality Manager Update

OSSera says SQM 2.1 has an enhanced service-management framework designed to empower value-added service planners to model service blueprints remotely. ...More
November 8, 2011
Posted in News, Service & Network Management
Getting Out of the Office to Find Inspiration in the Back Office

Our future will require near perfection in customer experience; however, the question remains how long it will take to get there, and who will be the front-runner in setting the industry standard of greatness. ...More
November 8, 2011
Posted in Blog, Customer Experience Management
Oracle Debuts New Service-Delivery Products

Oracle Communications Service Controller is designed to help CSPs reduce the time and risk associated with launching new services. Communications Policy Controller provides advanced network-control capabilities to help manage the data explosion. ...More
November 8, 2011
Posted in News, Service Creation & Delivery
SevOne Expands Around the Globe

SevOne's expansion to Australasia, Southeast Asia and Latin America will meet demand for the company's network-performance management solutions in those regions. ...More
November 8, 2011
Posted in News, Service & Network Management
Orga Systems, ConceptWave Partner for Next-Gen Solutions

The companies plan to deliver an integrated and comprehensive offering to overcome service providers' next-generation challenges. ...More
November 8, 2011
Posted in News, Billing, Customer Experience Management
Telenor Hungary Picks Comptel Provisioning and Activation

Comptel's Provisioning and Activation solution is designed to help control costs, reduce manual errors and deliver services to subscribers without delay, thus increasing customer satisfaction and reducing churn. ...More
November 7, 2011
Posted in News, Billing, Customer Experience Management, Service Creation & Delivery
Managing the Operational Transformation Imperative: A Pragmatic Approach to Strategic Operational Change

Communications service providers are being forced to adapt and evolve, and that means a corresponding shift in operations. This report takes a look at the solutions and decisions needed in order to support these operational and strategic changes. ...More
June 15, 2011
Posted in Reports, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
Amartus Preps Major OSS Software Upgrade

The improvements include the industry’s first programmable network API framework for dynamic, on-demand connectivity service fulfillment across next-generation IP, Ethernet and optical transport networks. ...More
May 26, 2011
Posted in News, Service & Network Management, Service Creation & Delivery
MDS Powers ACN’s European VoIP Rollout

The MDS Customer Management Platform will support ACN’s VoIP services throughout the European market. MDS already provides the BSS customer management platform for ACN’s fixed and VoIP customer base across much of the region. ...More
May 25, 2011
Posted in News, Billing, Customer Experience Management