B/OSS

Messaging

AT&T: Parents, Kids Text on the Road Despite Dangers

Teens are hardly more cautious than their moms and dads when it comes to keeping off their cellphones while driving. ...More
May 14, 2012 By Josh Long
Posted in News
AT&T CEO: Unlimited iPhone Data a Mistake

Randall Stephenson, AT&T's CEO, said he regrets that the company offered unlimited data for the iPhone and that he loses sleep thinking about free text messaging services like Apple's iMessage. ...More
May 7, 2012 By Lindsay Welnick
Posted in News, Billing
Execution: The Last Word on Customer Experience

Perhaps the best thing that can be said about "customer experience" is that is has sharpened the focus of service providers like nothing else ever has on changing the way they view their businesses, their customers and their place in the value chain. ...More
May 4, 2012
Posted in Reports, Customer Experience Management
Call Me, Maybe? Customers Want Alternative Options to the Classic Call Center

Call centers will always be useful for isolated instances or the need for deep technical support, but mobile tools will give service providers a cost-effective way to meet demands and save consumers’ time, thus strengthening customer loyalty. ...More
April 30, 2012
Posted in Blog
Slide Show: The Biggest M&A of Q1 2012

Ericsson-Telcordia. NEC-Convergys. IBM. Some of the biggest names in telecom, and in billing & OSS in particular, made some moves in Q1 that will reshape the industry moving forward. ...More
April 30, 2012
Posted in Galleries
Myriad Group Wraps Synchronica Acquisition

There's more convergence today in the mobile messaging space. ...More
April 16, 2012 By Craig Galbraith
Posted in News
WhatsApp Denies Threat to Carriers

Telephone carriers may be temporarily consoled by the words of software startup WhatsApp, which has been taking SMS messaging traffic in the past year. ...More
April 6, 2012 By Lindsay Welnick
Posted in News, Revenue Management
Social Media Takes $23B from SMS

Social messaging is estimated to cost telecom operators more than $23 billion in mobile messaging revenue in 2012, as consumers do things like Facebook message their friends via mobile. ...More
April 4, 2012 By Tara Seals
Posted in News, Revenue Management
Social Messaging Is Killing Operators

The increasing use of IP-based social messaging services on smartphones cost telecom operators a whopping $13.9 billion in lost SMS revenues last year compared to $8.7 billion in 2010. And that trend is likely to continue. ...More
February 21, 2012 By Craig Galbraith
Posted in News
Text While Driving, Lose Your License

Admit it: You've sent a text while driving. A majority of Americans probably have at least once. Yet almost a majority also say they'd favor strict laws that take driver's licenses away from motorists caught doing it. ...More
January 6, 2012 By Craig Galbraith
Posted in News