B/OSS

Microsoft

Microsoft Dynamics CRM Gets Mobile

This service update will allow customers to access the complete functionality of Microsoft Dynamics CRM on virtually any device with a new cloud-based, cross-platform, native mobile client service. ...More
February 6, 2012 By Lindsay Welnick
Posted in News
BlackBerry, Microsoft Give Companies New Way to Manage Smartphones

Research In Motion has introduced BlackBerry Business Cloud Services, which will provide companies with a way to manage BlackBerry smartphones with Microsoft Office365. ...More
February 3, 2012 By Lindsay Welnick
Posted in News
CHR Solutions Unveils IPTV Interface Solution

CHR’s Media(n) synchronizes all of the elements of the IPTV ecosystem to streamline back-office operations and drive revenue with Microsoft Mediaroom. ...More
October 25, 2011 By Craig Galbraith
Posted in News, Revenue Management, Service & Network Management
Search Mega-Merger: Google, Yahoo! Reportedly in Talks

Such a deal would likely draw close scrutiny at the U.S. Department of Justice over antitrust concerns. ...More
October 24, 2011 By Josh Long
Posted in News
Slide Show: CRM's Second Act

As the communications market continues to grow increasingly complex and competitive, the ability to understand and enhance the entire customer experience has taken on new importance. ...More
October 19, 2011
Posted in Galleries, Customer Experience Management
The Back Office Takes Its Turn in the IPTV Life Cycle

This report focuses on the integration aspects of Microsoft Mediaroom and how back-office integration in particular will help Mediaroom reach its potential and help service providers monetize the incredible infrastructure investments they have made. ...More
October 18, 2011
Posted in Reports
CRM's Second Act

You can't force people to talk to each other anymore than you can force incompatible systems to talk. Luckily, for today's service providers, storage and analytics have advanced sufficiently to take on the burden of communications between the factions. ...More
September 20, 2011
Posted in Digital Issues, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
Smartphones, Android Creep Closer to Majority Status

Smartphones now make up 40 percent of the U.S. cell-phone market. Forty percent is also the magic number for the Android operating system, which runs on two of every five smartphones in America. ...More
September 1, 2011 By Craig Galbraith
Posted in News
Billing As Enabler for the Next Killer Business Model

Metratech CEO Scott Swartz explains his company’s unique business model and why the business world we’re entering needs all the billing flexibility it can muster. ...More
June 30, 2011 By Dan Baker
Posted in Blog, Billing
Convergys Intros ICOMS 9 for Cable, Broadband, Satellite

Convergys’ ICOMS 9 is an enabling platform for next-generation services, pre-integrated with Convergys CRM, powered by Microsoft Dynamics CRM. ...More
June 13, 2011
Posted in News, Customer Experience Management, Revenue Management, Service Creation & Delivery