B/OSS

Mobile Payments & Banking

Ericsson, U Mobile Sign BSS, Managed Services Contract

Under the terms of the agreement, U Mobile's complete BSS architecture will be transformed into a real-time convergent environment. ...More
January 26, 2012
Posted in News, Billing, Service Creation & Delivery
Second Generation Policy & Charging Reopens the World of Opportunity

It may be melodramatic to say mobile operators must seize the mantle of Steve Jobs, but it's true. His mantle was innovation and simplicity. It also was to be first. The challenge for operators in this new year is to be first. Time-to-market has become the new battle cry. ...More
January 23, 2012
Posted in Reports, Billing, Service & Network Management
Now, Not Later: Policy and Charging's New Imperative

How often do we hear friends and colleagues say something like, “I couldn’t come up for air all day." Certainly this is true in the communications service provider industry. And in the CSP world, things are about to get much, much faster. ...More
January 18, 2012 By Larry Lannon
Posted in Blog, Customer Experience Management, Revenue Management
Paperless Billing? Never Entirely, Says Poll

Just about everyone has some sort of electronic device, but a majority of people surveyed in a new poll believe America will never go entirely paperless. ...More
January 3, 2012 By Craig Galbraith
Posted in News, Billing
Angry Verizon Wireless Customers 'Not Powerless' to Stop New Fee

The carrier is taking some serious hits in social-networking forums and in the blogosphere after announcing Thursday that it would start charging customers $2 for making single payments online or by phone. ...More
December 30, 2011 By Craig Galbraith
Posted in News, Billing
Verizon Wireless Raises Eyebrows With $2 Payment Fee

The mobile-phone giant said it will waive the fee for customers who pay by electronic check or AutoPay. ...More
December 29, 2011 By Josh Long
Posted in News, Billing
Slide Show: B/OSS' Top Stories of 2011

Major mergers and acquisitions. Bill shock. The death of unlimited data. The B/OSS Top 20 for 2011 was determined by the popularity of stories read by subscribers to the B/OSS weekly newsletter. ...More
December 28, 2011
Posted in Galleries, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
You Don’t Know Where You’re Going Until You Know Where You’ve Been

So what can we expect in 2012 as service providers continue working to perfect the customer experience? ...More
December 21, 2011 By Rebecca Prudhomme
Posted in Blog, Billing, Customer Experience Management, Service & Network Management
Major Operators Fail Direct Carrier Billing Test

Consumer Reports wasn't satisfied with CSRs' knowledge of consumer billing rights at any of the major carriers, but particularly Verizon Wireless and T-Mobile. ...More
December 21, 2011 By Craig Galbraith
Posted in News, Billing, Revenue Management, Service Creation & Delivery
Consumers Want Easier, Safer Ways to Pay Online

Digital merchants could realize incremental average monthly revenue of $89 per consumer simply by increasing the available payment choices, a new poll shows. ...More
December 13, 2011 By Craig Galbraith
Posted in News, Billing, Revenue Management