How giffgaff Reinvented Customer Support
Creative customer-engagement strategies can obviously can pay off for service providers – if they get it right. ...
MDS Names Edwards CEO
New MDS boss Edwards formed Mformation, a mobile-device management supplying Tier 1 customers; and Aylus Networks, a mobile video technology company. ...
Arieso Helps O2 With Customer Experience, Network Performance
ariesoGEO uses location-aware technology to allow Telefónica O2 Ireland to precisely place cell sites in areas with high network demand. ...
Live From Management World: O2 Goes Social
Even though using social media is easy, making social media an integral part of the organization requires major behavioral changes, not to mention time, planning, hard work, unexpected challenges and often a lot of convincing. ...
May 23, 2012
O2 Fixes Two-Week-Long Data Breach
O2 customers should watch out for spam texts and telemarketing calls. ...
January 26, 2012
Big Telcos Tap Jacada
Atlanta-based Jacada said several large telco customers achieved a number of tangible benefits by deploying its Workspace Agent Desktop. ...
B/OSS Live! Announces 2011 Excellence Award Winners
Based on the benefits they provided through 2010, this year’s B/OSS Excellence Awards winners and candidates moved the industry forward and lived up the ideals of the back office. ...
Datapoint Lands Managed Services Deal with O2 in U.K.
Datapoint has created a virtual, multi-channel contact center linking all of O2’s U.K. core contact centers. ...
BOKU, O2 Form Direct Mobile Billing Partnership
O2 customers can use BOKU’s payment platform to purchase virtual and digital goods ranging from .09 Euros to 30.00 Euros. ...
Internal Fraud a Growing Concern for CSPs
A new survey from cVidya Networks shows that 85 percent of CSP professionals believe that internal fraud is a growing concern for the telecom industry. ...