B/OSS

Outsourcing

Potential Changes in the Sub-Saharan Africa Telecom Market

Subscriber numbers have grown dramatically in sub-Saharan Africa, but several factors pose a threat to operators' profitability in the year ahead. ...More
February 3, 2012 By Lindsay Welnick
Posted in News, Revenue Management
Slow Growth for Service Providers Expected Over Next 6 Years

We've been hearing from governments across the globe that economic growth is going to be slow at best, and it appears the same is true for communications service providers. ...More
January 30, 2012 By Craig Galbraith
Posted in News, Revenue Management, Service Creation & Delivery
CHR Names New Sales/Marketing EVP, Plans Partner Program

Marc Hayden hopes to better leverage cross-promotional opportunities among CHR’s relationships in the industry. ...More
October 18, 2011
Posted in News
Getting Beyond QoE Toward True CEM

We can take an important step toward true CEM by focusing on the needs to personalize and manage the customer experience. ...More
October 13, 2011
Posted in Blog, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Subscription Billing and Management in the Cloud

Aria offers a comprehensive set of applications that range from mid-sized companies launching new recurring revenue services to enterprises who want to transform their existing business lines with rapid time to market, automation, market intelligence, and greater ...More
August 22, 2011
Posted in Solution Centers, Billing, Customer Experience Management, Revenue Management, Service Creation & Delivery
CHR Solutions Names New Board Member

Keith Galitz brings more than 30 years of telecommunications experience to the CHR board, replacing Nick Punyamurthy, who has served since 2008. ...More
August 1, 2011
Posted in News, Revenue Management
Revenue Assurance vs. Business Assurance: Who’s the Rightful King of Controls Software?

WeDo Technologies’ Sérgio Luis Silvestre thinks it’s high time to expand our horizons a bit, and rather than limit ourselves to the term “Revenue Assurance," start using a broader term called “Business Assurance." ...More
July 28, 2011 By Dan Baker
Posted in Blog, Billing, Revenue Management
Accenture Signs BPO Deal with Enel Energia

Accenture will provide a range of back-office services including customer acquisition, billing, payments and credit, and customer inquiry management. ...More
July 18, 2011
Posted in News, Billing, Customer Experience Management
Business Process Outsourcing: An Effective Accelerator in Time-to-Market

First to market often doesn’t guarantee success, rapid growth and an enhanced reputation. The products also need to be well designed, developed and tested. ...More
June 21, 2011
Posted in Blog, Billing, Service Creation & Delivery
Cloud Services Help Rural Providers Stay Competitive

For CSPs wanting to remain relevant and maintain a toe-hold in the market, Cloud Services effectively level the playing field and allow rural service providers the ability to compete service-to-service with companies like AT&T and Verizon. ...More
June 3, 2011
Posted in Blog