Outsourcing


  • New Products & Upgrades
    VeriSign has added speedSUITE, new billing, customer care and inventory management software, to its wireless outsourcing portfolio of signaling, roaming, clearing and SMS offerings. ...More
    December 1, 2002 Posted in News, Billing
  • Contracts
    Convergys has been awarded a contract worth $280 million to provide human resources outsourcing services for seven years to the State of Florida. It has also won a $29 million, three-year customer care contract with Cox Communications, and has signed contracts for its ...More
    October 1, 2002 Posted in News
  • CSG Buys IBM’s ICMS
    Sept.4-CSG Systems has acquired IBM’s Integrated Customer Management System (ICMS) customer care and billing system for an undisclosed amount. As part of the deal, IBM will help make CSG’s Kenan/BP billing platform and Data Mediation system compatible with the IBM eServer ...More
    September 4, 2002 Posted in News, Billing
  • Contracts
    Valor Telecommunications has extended to 2006 its outsourcing contract, valued at more than $30 million, with Alltel Information Services. Alltel will provide customer care, billing, and operational support and print/stuff/mail services. ...More
    June 1, 2002 Posted in News, Billing
  • Contracts
    Charter Communications has signed a five-year outsourcing contract for billing services with Convergys for its ICOMS customer care and billing software. ...More
    June 1, 2002 Posted in News, Billing
  • Partnerships & Product
    WM-data has become an outsourcing partner of Hansen Technologies and will implement Hansen’s billing system to telcos in the Nordic region. ...More
    April 1, 2002 Posted in News, Billing
  • Contracts
    Verizon Communications International and Amdocs have signed a five-year outsourcing billing services and software contract, and Mobilkom Austria will use Amdocs for 3G billing and customer care. ...More
    April 1, 2002 Posted in News, Billing
  • New Products and Upgrades
    Xansa, a consulting and IT outsourcing company, will begin offering business process management services. The company will tap into its experience with billing, customer analytics, accounting and fraud detection to manage clients’ processes by using defined performance ...More
    March 1, 2002 Posted in News, Billing
  • Contracts
    BellSouth has extended its outsourcing contract with Accenture to 2007. ...More
    February 1, 2002 Posted in News
  • Industry News
    In Garter Dataquest’s latest report entitled “2001 Communications Industry Market Trends Report,” the firm notes that although capital expenditures in 2001 were low, provisioning and mediation needs will result in greater spending of OSS and outsourcing solutions. Gartner ...More
    February 1, 2002 Posted in News