Sept.4-CSG Systems has acquired IBM’s Integrated Customer Management System (ICMS) customer care and billing system for an undisclosed amount. As part of the deal, IBM will help make CSG’s Kenan/BP billing platform and Data Mediation system compatible with the IBM eServer ...More
Valor Telecommunications has extended to 2006 its outsourcing contract, valued at more than $30 million, with Alltel Information Services. Alltel will provide customer care, billing, and operational support and print/stuff/mail services. ...More
Charter Communications has signed a five-year outsourcing contract for billing services with Convergys for its ICOMS customer care and billing software. ...More
Verizon Communications International and Amdocs have signed a five-year outsourcing billing services and software contract, and Mobilkom Austria will use Amdocs for 3G billing and customer care. ...More
Xansa, a consulting and IT outsourcing company, will begin offering business process management services. The company will tap into its experience with billing, customer analytics, accounting and fraud detection to manage clients’ processes by using defined performance ...More
In Garter Dataquest’s latest report entitled “2001 Communications Industry Market Trends Report,” the firm notes that although capital expenditures in 2001 were low, provisioning and mediation needs will result in greater spending of OSS and outsourcing solutions. Gartner ...More
Telefonica CTC Chile has awarded IBM a five-year outsourcing contract worth $87 million for IT service support, which includes handling customer management and billing systems. ...More
