Outsourcing


  • Contracts
    Convergys has signed a four-year business process outsourcing contract with the U.S. Postal Service. Convergys will provide several functions, including operating a USPS customer contact facility. ...More
    March 1, 2003 Posted in News
  • OSS Outsourcing: A Path to Recovery?
    The cost and performance metrics for billing service bureaus are opening the doors for outsourcing other support systems, such as those for provisioning and for managing orders, risk, customer relationships and inventory."Any CIO not considering outsourcing is not meeting ...More
    February 1, 2003 Posted in Articles, Billing
  • New Products & Upgrades
    VeriSign has added speedSUITE, new billing, customer care and inventory management software, to its wireless outsourcing portfolio of signaling, roaming, clearing and SMS offerings. ...More
    December 1, 2002 Posted in News, Billing
  • Contracts
    Convergys has been awarded a contract worth $280 million to provide human resources outsourcing services for seven years to the State of Florida. It has also won a $29 million, three-year customer care contract with Cox Communications, and has signed contracts for its ...More
    October 1, 2002 Posted in News
  • CSG Buys IBM’s ICMS
    Sept.4-CSG Systems has acquired IBM’s Integrated Customer Management System (ICMS) customer care and billing system for an undisclosed amount. As part of the deal, IBM will help make CSG’s Kenan/BP billing platform and Data Mediation system compatible with the IBM eServer ...More
    September 4, 2002 Posted in News, Billing
  • Contracts
    Valor Telecommunications has extended to 2006 its outsourcing contract, valued at more than $30 million, with Alltel Information Services. Alltel will provide customer care, billing, and operational support and print/stuff/mail services. ...More
    June 1, 2002 Posted in News, Billing
  • Contracts
    Charter Communications has signed a five-year outsourcing contract for billing services with Convergys for its ICOMS customer care and billing software. ...More
    June 1, 2002 Posted in News, Billing
  • Partnerships & Product
    WM-data has become an outsourcing partner of Hansen Technologies and will implement Hansen’s billing system to telcos in the Nordic region. ...More
    April 1, 2002 Posted in News, Billing
  • Contracts
    Verizon Communications International and Amdocs have signed a five-year outsourcing billing services and software contract, and Mobilkom Austria will use Amdocs for 3G billing and customer care. ...More
    April 1, 2002 Posted in News, Billing
  • New Products and Upgrades
    Xansa, a consulting and IT outsourcing company, will begin offering business process management services. The company will tap into its experience with billing, customer analytics, accounting and fraud detection to manage clients’ processes by using defined performance ...More
    March 1, 2002 Posted in News, Billing