Outsourcing


  • US2, Crane Selects MaxBill
    United Support Systems (US2), a billing, customer care and operational systems provider, has selected MaxBill to support its next-generation outsourcing services. The deal, which includes a co-marketing agreement, is valued at about $1.2 million. Crane Telecommunications ...More
    December 1, 2000 Posted in News, Billing
  • Considerations for Outsourcing Revenue Assurance
    In this world of hybrid telecommunications companies, even a simple phone call can involve several kinds of carriers. The multi-level handoffs mean that carriers have to mediate and dispute more complicated combinations of revenue, billing and tariff data. And often they ...More
    December 1, 2000 Posted in Articles, Billing
  • Top Ten Reasons for an Unbundled IP Rating Engine
    The IP revolution keeps changing how we look at billing. Over the last several years, IP mediation devices appeared in the IP billing model as a separate entity. Today, here come IP rating engines with billing and rating unbundled. First, some background. IP services today, ...More
    September 1, 2000 Posted in Articles, Billing
  • E-Bills Gain Outsourcing Contingent
    Internet-only service bureaus are elbowing their way into online billing, but do they have the elbow grease to draw customers and drive up consumer adoption rates? Electronic billing, payment and presentment (EBPP), one of the most frenzied online scenes, is crowded with ...More
    March 1, 2000 Posted in Articles, Billing
  • ISM-BC PARTNERS WITH OBJECTSWITCH
    ISM Information Systems Management (B.C.) Corp. (ISM-BC), a Canadian information technology outsourcing provider, has partnered with ObjectSwitch Corp. The agreement will enable ISM-BC to use ObjectSwitch’s carrier-class, network-resident server technology designed to ...More
    February 1, 2000 Posted in News
  • JAPANESE ASP GETS NEW CRM SYSTEM
    Information Services International-Dentsu Ltd. (ISID) will deploy Sagent Technology Inc.’s customer relationship management outsourcing system. ISID, a Japanese application service provider, will use the system to offer customers Web-enabled functionality for managing and ...More
    December 1, 1999 Posted in News
  • PROXIMA SYSTEMS, UNIGLOBAL PARTNER
    Proxima Systems, a developer of integrated customer management and billing software for telecom operators, and UniGlobal, a consulting company for systems integration to call centers, covering electronic commerce to ERP software, have teamed to offer consulting, integration ...More
    November 1, 1999 Posted in News
  • Ensuring the Hand-Off from Service Bureau to Print Bureau
    More hands in the pot can mean miscommunicated goals and frustration. What should telecommunications companies have in SLAs to eliminate surprises at the beginning and end of billing cycles? “The bill is not junk mail; it is your link to your customer, so you don’t want it ...More
    November 1, 1999 Posted in Articles, Billing
  • MOORE TEAMS WITH EDOCS
    Edocs, a provider of Internet billing software, and Moore Corp. Ltd. announced a strategic alliance intended to provide a package for sending bills and statements to customers in any format. Moore, a supplier of print outsourcing and database systems, has licensed and ...More
    November 1, 1999 Posted in News
  • CONVERGYS, IBM FORM ALLIANCE
    Convergys Corp. and IBM will co-market and deliver integrated billing and subscriber management systems for the wireless industry. The companies hope to give wireless carriers an integrated suite of billing and subscriber management software and services, advanced ...More
    September 1, 1999 Posted in News, Billing