B/OSS - Outsourcing

SimpleSignal Selects Shango's Cloud Fulfillment Service

SimpleSignal will use Shango to automate management of services across its switching platforms, e-bond with customers and provide flow-through activation to resellers and partners. ...More

October 22, 2012

Posted in News

BSS Outsourcing Set to Jump to More Than 50%

A new report shows that CSPs are increasingly adopting BSS managed-service business models to improve the customer experience, seize new revenue opportunities, and achieve better business results. ...More

October 16, 2012

Posted in News, Customer Experience Management

DATAMATX CEO Stephens Gets Lifetime Achievement Award

Harry Stephens, the president/CEO of national outsourcing provider DATAMATX, has received a lifetime achievement award from the USPS for his commitment and success in serving the Greater Atlanta Postal Customer Council. ...More

October 4, 2012

Posted in News, Billing

CWA Fights 'Devastating' Call-Center Job Offshoring With Emotional Video

The union hopes to show the impact of insourcing and off-shoring on real people. ...More

September 27, 2012

Posted in News

CenturyLink's Savvis To Buy Ciber Assets

It is expected that clients will benefit from the direct relationship with Savvis, as well as the enhanced communications services provided through CenturyLink's global network. ...More

July 31, 2012

Posted in News

Capita Boosts Outsourcing, Contact Center Solutions Portfolio with Full Circle Buy

U.K.-based Capita, an outsourcing and professional services company, has acquired Full Circle as part of its plan to increase its global delivery network. ...More

July 23, 2012 By Craig Galbraith

Posted in News

Survey Reveals Dark Shadow Looms Over IT Outsourcers

Nearly two in three (64 percent) IT professionals believe their IT outsourcer has invented work for profit, while one in three (33 percent) says they trust their outsourcer's work less than work done in-house. ...More

July 10, 2012 By Craig Galbraith

Posted in News

KPN Chooses Comarch For Fulfillment Automation Outsourcing

Comarch Service Fulfillment automates the customer service order delivery process and is a core module of its Next Generation Service Fulfillment suite. ...More

June 22, 2012

Posted in News, Service & Network Management, Service Creation & Delivery

CHR Program Guarantees Up To 25% Cost Savings

Does the vendor have your attention now? ...More

May 22, 2012

Posted in News, Billing, Revenue Management

KPN Picks Comarch for Fulfillment Automation Outsourcing

Comarch says it supported KPN in the migration of its Fulfillment Automation System to the new version (2010 R2) of Microsoft BizTalk server and its transfer to the Comarch Data Center in Krakow, Poland. ...More

May 10, 2012

Posted in News, Service & Network Management, Service Creation & Delivery

BILLING	CONSULTING AND SYSTEM ...
SECURITY	SERVICE FULFILLMENT
WORKFORCE MANAGEMENT	More Options...

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