• AT&T Sells Domestic Network Operations in Japan
    The sale to Internet Initiative Inc. of Japan is for $100 million, covering 1,600 Japanese business customers and 250 AT&T employees who support them. ...More
    June 2, 2010 Posted in News
  • Apple, HP, Dell At Last Probe Foxconn Working Conditions
    Apple, HP and Dell at last have started investigating why their electronics manufacturer, Foxconn, is experiencing so many employee suicides. ...More
    May 26, 2010 By Kelly Teal Posted in News
  • 10th Suicide at Foxconn: When Will American Companies Speak Up?
    A tenth Foxconn employee has committed suicide. Apple and Dell, which outsource manufacturing to Foxconn, still aren’t talking about the problem at the Asian company. ...More
    May 25, 2010 By Kelly Teal Posted in News
  • Nokia Siemens Lands Russia’s First Outsourcing Deal
    In a new contract with Nokia Siemens Networks, Mobile TeleSystems (MTS) has become the first Russian operator to outsource its network operations. The company aims to reduce its overall costs while increasing organizational flexibility, transparency and the predictability ...More
    April 23, 2010 Posted in News
  • Onshoring Customer Care
    There are few things more popular with working-class Americans than bringing work back on shore. And nothing pleases investors more than when you can do it cost-effectively and profitably. Matt Zemon, president of Element Customer Care, is doing both. ...More
    April 21, 2010 By Tim McElligott Posted in Articles
  • Wipro Jumps on BPOS Bandwagon
    Bangalore, India-based IT services firm Wipro Technologies has embraced the cloud computing model and announced its plans to offer Microsoft’s Business Productivity Online Suite (BPOS).Under a “Dedicated Advisor” agreement with Microsoft, Wipro ...More
    March 12, 2010 Posted in News
  • Sprint Loses Key Outsourcing Contract With Time Warner Cable
    Shares of Sprint Nextel Corp. (S) started bouncing back this week as the carrier predicted “revenue stability” for later this year.That is, until a financial analyst told clients in a research note that Sprint is losing an outsourcing contract worth $250 ...More
    March 10, 2010 Posted in News
  • Comarch, E-Plus Form Outsourcing Partnership
    Dutch mobile-phone operator E-Plus has selected Comarch as a strategic outsourcing partner for next-generation network planning. The two companies have signed a letter of intent and intend for the five-year partnership to officially begin by the end of February 2010.Comarch ...More
    December 7, 2009 Posted in News
  • Intec Wraps Outsourcing, Data Center Investment
    Intec has finished the consolidation of its Americas data centers and outsourcing operations at its regional headquarters in Atlanta.The company’s multimillion-dollar investment in the Atlanta facility consolidates its outsourcing and service bureau operations ...More
    August 12, 2009 Posted in News
  • Tata Communications, gotalk Do Outsourcing Partnership
    Tata Communications has launched a voice outsourcing partnership and network expansion project with gotalk, an Australia-based communications supplier of retail domestic and international voice services. Through this collaboration, Tata will deploy a voice infrastructure in ...More
    July 30, 2009 Posted in News