B/OSS

Personalization

Handling the 'Digital Tornado' Requires Agility

Orange’s goal was to reach customers where they spend time online (before the competition), and to be able to respond quickly to market opportunities and threats by delivering new markets quickly. ...More
May 23, 2012
Posted in Blog, Customer Experience Management
Monetizing Social Networks and Data

Service providers still face the challenge of trying to educate and force the market away from all you can eat. Provider behavior incentivizes consumers to stay off their networks whenever possible. ...More
May 23, 2012
Posted in Blog, Billing, Customer Experience Management, Service & Network Management
On-Device Engagement, Innovation Keys to Carrier Survival

Major carriers are expecting to max out on data usage starting as early as next year. Are they being pushed out of the business model completely? ...More
May 10, 2012
Posted in Blog, Customer Experience Management
BSS, OSS Suddenly Sexy at CTIA

The terms themselves may not be sexy, but they now represent the tools that enable segmented offers, fair use, personalization, innovation, capacity management, network integrity and a quality user experience. ...More
May 9, 2012
Posted in Blog, Customer Experience Management, Service & Network Management
Amdocs Signs Agreements With Vodafone, Globe Telecom, CNT

Amdocs announced that it has forged new deals with Vodafone Netherlands, Globe Telecom and Corporacion Nacional de Telecomunicaciones for a variety of solutions and services. ...More
May 2, 2012 By Lindsay Welnick
Posted in News, Customer Experience Management, Revenue Management
Evolving Systems Reaches SIM Card Milestone

U.K.-based Evolving Systems has reached a staggering number of confirmed activations carried out by the company's Dynamic SIM Allocation solution. ...More
April 30, 2012
Posted in News, Service Creation & Delivery
IBM: 'Digital Personalities' Help Providers Personalize Services

IBM has laid out four distinct digital personalities under which consumers fall in an effort to help service providers develop more personalized services. ...More
April 17, 2012 By Craig Galbraith
Posted in News
Driving Cable Customer Loyalty From the Back Office

Preserving customer loyalty is extremely important to any company, but it is especially critical in today’s competitive TV market. Cable providers can deliver the type of service experience that drives customer loyalty with the right back-office solutions in place. ...More
April 13, 2012
Posted in Blog, Customer Experience Management
Accenture Closes Purchase of Consulting Firm

With the acquisition of Neo Metrics Analytics, Accenture aims to add innovative analytics assets to its portfolio. ...More
April 10, 2012
Posted in News
Exclusive Mobility Roundtable: Top 2012 Trends, Part 1

Our panel of industry leaders from Cisco, GENBAND, ALU, Ericsson, Tellabs and NSN weigh in on monetizing services outside of access and over the top (OTT), the need for intelligent policy and control, ongoing coverage and capacity needs, standardizing VoLTE, and more. ...More
April 2, 2012 By Tara Seals
Posted in News