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Now, Not Later: Policy and Charging's New Imperative

How often do we hear friends and colleagues say something like, “I couldn’t come up for air all day." Certainly this is true in the communications service provider industry. And in the CSP world, things are about to get much, much faster. ...More
January 18, 2012 By Larry Lannon
Posted in Blog, Customer Experience Management, Revenue Management
No Second Chance To Get It Right the First Time

It takes time to prepare well, and your reputation with your customers and prospects depends on it. ...More
January 10, 2012
Posted in Blog, Billing
You Don’t Know Where You’re Going Until You Know Where You’ve Been

So what can we expect in 2012 as service providers continue working to perfect the customer experience? ...More
December 21, 2011 By Rebecca Prudhomme
Posted in Blog, Billing, Customer Experience Management, Service & Network Management
Astellia Debuts Network-Performance Mobile App

Mobile-network optimization solutions provider Astellia has unveiled C-Sight, an app designed especially for mobile operators' top executives who are always on the go. ...More
December 7, 2011 By Craig Galbraith
Posted in News, Service & Network Management
Bill Shock: Why Has It Come to This?

Will industry regulation jump-start more proactive alerts from the carriers? ...More
December 6, 2011
Posted in Articles, Billing, Customer Experience Management, Service Creation & Delivery
FTS, Tech Mahindra Team on Policy Control, LTE

The new alliance will incorporate FTS' Leap Policy Control into Tech Mahindra's LTE Packet Core Lab for both internal and partner solutions. ...More
December 6, 2011
Posted in News, Billing, Customer Experience Management, Service & Network Management
Move Over Data Plans, Make Way for Data Experiences

It isn't easy to keep up with the evolving needs of today's mobile consumer or business user. Each of us is too unique. Service providers need a solution that can quickly be tailored to meet the needs of all their customers without having to reinvent the wheel. ...More
December 1, 2011 By Rebecca Prudhomme
Posted in Blog, Billing, Customer Experience Management
4G BSS Defuses the Mobile Data Traffic Explosion

With 4G taking the world by storm, a great future for the mobile industry is in the cards. Ordinarily this would have C-level leaders and market pundits dancing in the streets. So why is the mobile data explosion being depicted as a bomb with a lit fuse? ...More
November 29, 2011
Posted in Blog, Billing, Customer Experience Management, Revenue Management
FTS, Vedicis Team on Policy Control, Charging

The combined FTS-Vedicis solution will be an integrated end-to-end Policy Control & Charging offering for mobile and fixed-line operators. ...More
November 15, 2011
Posted in News, Service Creation & Delivery
Slide Show: 6 Questions – Customer Centricity Takes Center Stage

A new B/OSS feature asks industry leaders six burning questions on hot topics. Up first: customer centricity. ...More
November 14, 2011
Posted in Galleries, Customer Experience Management