B/OSS

QoS

Smile! You Just Video-Called a Contact Center for Support

The proliferation of video and the "FaceTime effect" are impacting the way we do business. What about calling a vendor for support on a product and talking to the contact center agent via video conference? ...More
Yesterday
Posted in Blog
Integra Picks CA for Network, Service Management

Integra uses CA PM to monitor, analyze and report the real-time status and trends of its enterprise-class network consisting of a 5,000-mile long-haul fiber-optic network, a nationwide IP/MPLS network and 3,000 miles of metropolitan fiber. ...More
May 20, 2013 By Craig Galbraith
Posted in News, Customer Experience Management, Service & Network Management
Sprint Selects NetCracker for Supplier for Network Vision

NetCracker will operate provisioning systems and manage the processes to capture, quality assure, and record critical provisioning information as Sprint continues to deploy its Network Vision Program nationwide. ...More
May 15, 2013 By Craig Galbraith
Posted in News, Service & Network Management
Axiata Picks Clarity for CEM

Clarity says its CEM solution will deliver active Quality of Experience (QoE) by collecting, correlating and graphically presenting in real-time, a broad array of transactional performance and service quality data from Axiata’s networks. ...More
May 15, 2013 By Craig Galbraith
Posted in News, Billing, Customer Experience Management
Fujitsu To Resell Centina's NetOmnia Ethernet Service Assurance

By offering NetOmnia, Centina says Fujitsu can deliver on the entire Ethernet life cycle, from solution delivery to service-quality management and SLA management. ...More
May 15, 2013 By Craig Galbraith
Posted in News, Service & Network Management, Service Creation & Delivery
Nokia Siemens Improves CEM Portfolio

Zain Kuwait has deployed Nokia Siemens Networks’ Customer Experience Management, which NSN says ensures a superior service experience for its mobile broadband customers. ...More
May 13, 2013 By Craig Galbraith
Posted in News, Customer Experience Management
Customer Analytics: Making the Strategic Leap From Hindsight to Foresight

Everyone recognizes the hype and momentum around terms like “big data" and “in-memory computing," which is fine. But the question remains: "What are you going to do with all that unstructured data?" ...More
May 13, 2013 By Dan Baker
Posted in Blog, Revenue Management, Service & Network Management, Service Creation & Delivery
Nokia Siemens Networks Adds iSON Capabilities

NSN says the new capabilities provide the enhanced transparency and control over automation that free up time to focus on customer expectations for service quality. ...More
May 10, 2013 By Craig Galbraith
Posted in News, Service & Network Management
Comptel, Accanto Systems Team on Service Assurance

The joint Comptel-Accanto solution enables advanced network traffic monitoring, processing and troubleshooting, giving operators the intelligence they need to ensure a high quality of service and quality of experience, the companies said. ...More
May 8, 2013 By Craig Galbraith
Posted in News, Billing, Customer Experience Management, Service & Network Management
NSN: 2 in 5 People Ready to Switch Mobile Operators

Only 24 percent of mobile customers say they are completely satisfied with their operator. ...More
May 8, 2013 By Craig Galbraith
Posted in News