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Alcatel-Lucent Debuts Customer Experience Service for Mobile Users

Alcatel-Lucent has launched a managed service for telecommunications operators and service providers that it says will allow them to assure consistent quality of service for their subscribers. ...More
May 21, 2012
Posted in News, Customer Experience Management, Service & Network Management
InfoVista Debuts RAN Solution for Network Optimization

InfoVista says its self-optimizing radio access network (RAN) solution, VistaSON, enables mobile operators to dynamically optimize the capacity and quality of their networks, delivering reduced OPEX and a competitive advantage. ...More
May 10, 2012
Posted in News, Service & Network Management
Agama Technologies Monitors IPTV in Latin America

Agama Technologies has announced an expanding footprint across Latin America, with two telecommunications operators in the region having selected the Agama DTV Monitoring Solution for IPTV quality assurance. ...More
April 25, 2012 By Lindsay Welnick
Posted in News, Service & Network Management
Empirix Releases LTE Analysis Packages

Through intelligent correlation and comprehensive analysis of network data, Empirix xCentrix provides insight into LTE utilization, integration and performance issues as well as the factors impacting customer experience and quality of service. ...More
April 25, 2012 By Lindsay Welnick
Posted in News, Customer Experience Management, Service & Network Management
Exclusive Mobility Roundtable: Top 2012 Trends, Part 1

Our panel of industry leaders from Cisco, GENBAND, ALU, Ericsson, Tellabs and NSN weigh in on monetizing services outside of access and over the top (OTT), the need for intelligent policy and control, ongoing coverage and capacity needs, standardizing VoLTE, and more. ...More
April 2, 2012 By Tara Seals
Posted in News
Amdocs, Flash Networks Do Reseller Deal

Amdocs will be able to offer its customers Flash's Harmony solution – a mobile Internet data services gateway – to complement its policy management, charging, and partner settlement offerings. ...More
March 20, 2012
Posted in News, Customer Experience Management
BT Wholesale Picks IneoQuest for Video Service Assurance

BT Wholesale has turned to IneoQuest for a video service assurance solution designed to ensure the reliability and quality of experience of BT Wholesale’s new TV Connect service. ...More
March 20, 2012 By Craig Galbraith
Posted in News, Service & Network Management, Service Creation & Delivery
The Balancing Act of Mobile Workforce Management

This Whitepaper discusses the challenges of mobile workforce management, particularly, handling multiservice objectives. It highlights what ViryaNet G4, the industry’s only auto-calibrating optimization technology with an embedded service priorities engine. ...More
March 16, 2012
Posted in Whitepapers, Service & Network Management
Realizing the Potential of the Enterprise Market

Dissatisfaction with customer service, recurring order problems and lack of service quality are the major reasons for enterprise customer churn. ...More
March 12, 2012 By Rebecca Prudhomme
Posted in Blog, Billing, Customer Experience Management, Service & Network Management, Service Creation & Delivery
It's All About Optimization

Next-gen OSS is becoming the new focus for operators dealing with multi-technology and multi-vendor networks that have grown in complexity yet still need to speak a common language. ...More
March 8, 2012
Posted in Blog, Billing, Service & Network Management, Service Creation & Delivery

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