B/OSS

Rogers

Image Gallery: B/OSS Recognizes 2011 Excellence Award Winners

After an aggressive campaign, the winners of the 2011 B/OSS Live! Excellence Awards took their bows during a ceremony at Washington, D.C.’s Gaylord National Resort and Convention Center on June 15. Our image gallery shows you the highlights. ...More
June 22, 2011
Posted in Galleries, Billing, Customer Experience Management, Revenue Management, Service & Network Management
Managing the Operational Transformation Imperative: A Pragmatic Approach to Strategic Operational Change

Communications service providers are being forced to adapt and evolve, and that means a corresponding shift in operations. This report takes a look at the solutions and decisions needed in order to support these operational and strategic changes. ...More
June 15, 2011
Posted in Reports, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
Canadians Having Billing Debate

The birthright of unlimited bandwidth is being debated in Canada as a usage-based billing law is about to go into effect amid growing concerns for small ISPs. ...More
February 1, 2011
Posted in News, Billing
Wholesale App Community Gains Strength

Committed to building an open applications platform, the Wholesale Applications Community (WAC) says it’s signed up 32 new organizations – including wireless operators, vendors and OEMs – to join the initiative. ...More
October 18, 2010
Posted in News
Inside Rogers' 'Unprecedented' IT Transformation

Legacy systems: anathema to telcos interesed in small things like, say, basic survival. One of those on the bleeding edge of IT transformation is Canadian quad-play carrier Rogers Communications. ...More
June 18, 2010 By Tara Seals
Posted in Articles, Billing, Customer Experience Management
Customer Sues After Phone Bill Exposes Her Affair

Here’s a new one: If you have an affair and your spouse leaves you, try blaming your communications provider. Sue them for $600,000 and see what happens. That’s exactly what’s going on in Canada, where a Toronto woman says a change in Rogers ...More
May 17, 2010
Posted in News, Billing
GSMA Launches Wireless Pilot Project in Canada

MOBILE WORLD CONGRESS — The GSMA has announced the launch of a commercial pilot in Canada as part of its OneAPI initiative. The association will work with mobile operators Bell Mobility, Rogers Communications and TELUS to demonstrate the viability and benefits ...More
February 15, 2010
Posted in News
Inside the Cable Hemisphere

For cable providers, aka MSOs, the terrestrial hemispheres in which they operate are tangential at best to their strategies. Their opportunities and challenges are similar the world over. They must leverage multiple modes of access to transform from providers of ...More
January 12, 2010 By Tim McElligott
Posted in Articles
B/OSS Poll: If Major League Baseball Teams Play This Year Like Their Ballparks’ Communications Company Sponsors Manage Their Businesses, Who Is In for the Worst Year?

If Major League Baseball teams play this year like their ballparks’ communications company sponsors manage their businesses, who is in for the worst year?(answers) ...More
April 29, 2009
Posted in News
Cable BSS/OSS: The Easy Part’s Over

Running a cable back office used to be easy. You’d figure out what services a subscriber bought, correlate that, send out a bill and go golfing. It didn’t matter if the sub bought voice, video, data or any one of those three services; the price didn’t ...More
April 7, 2009
Posted in Articles