B/OSS - Satellite

Apple Strong, RIM Weak in Customer Satisfaction Index Debuts

The American Customer Satisfaction Index found Sprint to be best among the major carriers in wireless service, while cable companies are licking their wounds over the numbers they registered for television service. ...More

May 15, 2012 By Craig Galbraith

Posted in News

DISH, TOA Deploy Cloud-Based Mobile Management Engine

DISH Network and TOA Technologies announced today the deployment of TOA’s platform, ETAdirect, to DISH’s nationwide fleet of thousands of field technicians in less than four months from go-live. ...More

March 29, 2012 By Lindsay Welnick

Posted in News

AT&T Looks Beyond T-Mobile for Spectrum

AT&T is reportedly eying transactions that would give it access to more airwaves two months after its pending merger with T-Mobile USA officially collapsed. ...More

February 16, 2012 By Josh Long

Posted in News

Sandvine Deploys Policy Control in 3 Networks

North American wireless network operators BendBroadband, FRC/The Blue Zone and Main Street Broadband are all making use of Sandvine's Network Policy Control solutions. ...More

January 24, 2012

Posted in News, Service & Network Management, Service Creation & Delivery

Waiting For the Cable Guy Costs Billions

Americans wait, on average, an astonishing four-and-a-half hours for service technicians to show up. Often they wind up using a sick day or vacation time to sit around and twiddle their thumbs. ...More

November 3, 2011 By Craig Galbraith

Posted in News, Customer Experience Management

Convergys Backs Virgin Media's Supply-Chain Transformation

Convergys says its ICOMS solution is driving operating efficiencies for Virgin Media through an automated inventory-creation process, which results in the elimination of manual interventions, reduced IT support and more. ...More

October 31, 2011

Posted in News

AT&T, DirecTV Top Customer Satisfaction Rankings

An overall score for each company in the J.D. Power survey was given based on cost of service; billing; performance and reliability; offerings and promotions; customer service; and programming. ...More

October 14, 2011 By Craig Galbraith

Posted in News, Billing

Convergys, Sigma Systems Join Forces on OSS Solutions

The companies’ joint solutions will provide communications and cable/broadband/satellite providers with advanced OSS and BSS software, for the design, delivery, and management of next-generation communications and entertainment services. ...More

October 11, 2011

Posted in News, Revenue Management, Service & Network Management, Service Creation & Delivery

LightSquared Picks Evolving Systems for LTE Service Activation

Evolving’s Tertio solution will provide LightSquared with a unified service activation and provisioning platform for all of its services, including LTE Data, LTE Voice, VAS, and satellite. ...More

September 22, 2011

Posted in News, Service & Network Management

Volubill Lands Policy Control Deal with Satellite/Wireless Operator

Volubill says its CONTROL-IT solution will deliver dynamic service fulfillment and wholesale invoicing across a 4G WiMAX-based network, serving more than a half-million customers. ...More

June 21, 2011

Posted in News, Service & Network Management

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