B/OSS

Self-Care

Mobistar Employs Mobile Strategy to Reduce OPEX, Boost ARPU

Momac, a provider of customer engagement interface solutions for mobile operators, and Belgian operator Mobistar, have deployed an on-device, self-service strategy intended to reduce overall OPEX, prevent bill shock and grow ARPU. ...More
February 6, 2012 By Lindsay Welnick
Posted in News, Billing, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Amdocs Debuts M2M, Connected Home Solutions

Amdocs says its new M2M and Connected Home solutions help service providers create new revenue streams, provide a unified customer experience and allow them to compete with OTT providers, all of which help them increase ARPU. ...More
February 1, 2012 By Craig Galbraith
Posted in News, Billing, Customer Experience Management, Revenue Management
Amdocs Unveils New Enterprise Solutions

Amdocs is introducing two new enterprise solutions designed to help service providers better support their business customers across the entire customer lifecycle. ...More
January 24, 2012
Posted in News, Billing, Customer Experience Management, Service & Network Management
EarthLink Intros myLink Customer Portal

EarthLink's myLink is designed to give business customers a wealth of self-service applications, reporting and management features, providing a more streamlined and efficient customer experience. ...More
November 28, 2011
Posted in News, Customer Experience Management
Amdocs Debuts Data Experience Solution

Amdocs has unveiled a solution that it says revolutionizes how service providers can rapidly deploy innovative new data services to improve the customer experience and accelerate data services monetization. ...More
November 28, 2011
Posted in News, Billing, Customer Experience Management, Revenue Management, Service Creation & Delivery
U.S. Bill Shock Agreement: A Chance to Win Back the Hearts of Customers?

As self-care and other customer-interactive tools are brought to market in the U.S., maybe the most profitable wireless service provider will also be the most admired, and perhaps even loved. For these providers, that would be a welcome change indeed. ...More
November 16, 2011
Posted in Blog, Billing, Customer Experience Management
Comviva Intros Self-Care App

Comviva says customers can check their balance, monitor mobile usage, manage subscription to VAS services and access support information related to their subscription. ...More
November 10, 2011
Posted in News, Customer Experience Management
NSN Facebook Self-Care App Connects Operators, Customers

Customers can check their balance, browse and buy special offers, and subscribe to services. ...More
October 18, 2011
Posted in News, Billing, Customer Experience Management
Cell C Picks Comverse ONE

South African mobile operator Cell C has selected Comverse ONE Billing & Active Customer Management to support its strategic wholesale business. ...More
September 21, 2011
Posted in News, Billing, Customer Experience Management
CRM's Second Act

You can't force people to talk to each other anymore than you can force incompatible systems to talk. Luckily, for today's service providers, storage and analytics have advanced sufficiently to take on the burden of communications between the factions. ...More
September 20, 2011
Posted in Digital Issues, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery