B/OSS

Self-Care

Roadpost Deploys LogiSense EngageIP

Roadpost Satcom, a Canadian distributor of mobile satellite products and services, has chosen to deploy the LogiSense EngageIP Billing and OSS platform. ...More
April 1, 2013 By Arselia Gales
Posted in News, Billing, Customer Experience Management, Service & Network Management
Amdocs Survey Links Proactive Customer Care with Net Promoter Scores

Results of a new survey from Amdocs show that the vast majority of customers would recommend their service provider if they got relevant, proactive notifications from their provider and had simple self-service apps on their mobile device. ...More
February 5, 2013 By Craig Galbraith
Posted in News, Customer Experience Management
Former Symantec VP Robbins Named COO at [24]7

Bill Robbins, who brings more than 20 years of sales, operations and leadership experience to his new role, will lead [24]7's strategic, sales and global operations functions. ...More
January 17, 2013 By Craig Galbraith
Posted in News, Customer Experience Management
Exploding Mobile Web Demands Smart Billing, Customer Care

By giving customers more control over usage, and improving communications and the customer experience, CSPs can address increasingly sophisticated customer needs and meet increasingly demanding customer expectations of service quality. ...More
December 26, 2012
Posted in Articles, Billing, Customer Experience Management
Billtrust Debuts btConnect for eBanking

btConnect for eBanking allows billers to expedite the bill delivery and payment process by enabling consumers to receive and pay their bills at their bank’s bill pay site. ...More
November 28, 2012
Posted in News, Billing, Customer Experience Management
Momac, NII Team on Mobile Services, Storefront in Mexico

Momac's Mvolve will power Nextel Station, a content storefront available to Nextel de Mexico customers for the purchase and delivery of a broad array of multimedia services. ...More
October 31, 2012
Posted in News, Customer Experience Management, Service Creation & Delivery
Operators Must Provide DIY Self-Service Options to Stay Ahead of OTT Providers

The game has changed and OTT players are currently winning, resulting in lost potential revenue for the operators. How do operators get back in the game and prevent customer decline? ...More
August 13, 2012
Posted in Blog, Customer Experience Management, Revenue Management
GLDS Pioneers Real-Time Sub Authorization Service for TV Everywhere

Great Lakes Data Systems (GLDS) says WinCAP offers broadband service providers and their customers centralized, multiscreen account and parental-control management, integrated with GLDS' Web-based. self-care portal – CableAnytime. ...More
July 23, 2012 By Craig Galbraith
Posted in News, Billing, Customer Experience Management
Can Self-Service Reduce Churn?

Mobile self-services are more than simply viewing a phone bill; they create an opportunity to directly engage customers and encourage them to get the most out of their devices, products and services. Intelligent self-services directly affect churn. ...More
July 2, 2012
Posted in Blog, Customer Experience Management
Customer Experience Management: The Shift to Self-Care

Considering TM Forum Management World is home to many of OSS/BSS standards, we should have a single industry definition for customer experience management. But we don't. ...More
May 23, 2012
Posted in Blog, Customer Experience Management