B/OSS

Service Assurance

Balancing Act: Aligning Your Service Decisions with Your Strategic Goals

The pinnacle for any service organization is finding the balance between contradicting service objectives and achieving full alignment with the organization’s strategic goals. ...More
February 7, 2012
Posted in Webinars, Service & Network Management
Comptel Buys Finnish Software Company

Comptel is paying EUR 3.1 million for Xtract, which specializes in analytics. ...More
January 26, 2012
Posted in News, Customer Experience Management, Service & Network Management
Amdocs Unveils New Enterprise Solutions

Amdocs is introducing two new enterprise solutions designed to help service providers better support their business customers across the entire customer lifecycle. ...More
January 24, 2012
Posted in News, Billing, Customer Experience Management, Service & Network Management
B2B Soft's Wireless Standard Deployed Throughout Alaska

B2B Soft’s Wireless Standard is now completely integrated with Cycle30’s billing engine. ...More
January 19, 2012
Posted in News, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
TEOCO To Purchase Schema

Fairfax, Va.-based TEOCO anticipates closing the acquisition in late February after satisfying customary closing conditions. ...More
January 13, 2012 By Josh Long
Posted in News
Ericsson Completes Telcordia Purchase

Ericsson said the deal makes it a leader in the operations and business support systems market. ...More
January 12, 2012 By Josh Long
Posted in News, Billing
No Second Chance To Get It Right the First Time

It takes time to prepare well, and your reputation with your customers and prospects depends on it. ...More
January 10, 2012
Posted in Blog, Billing
Proactive Revenue Management

Proactive revenue assurance is not new; it's just good business. Large or small, getting a project done right the first time will save lots of time and money spent trying to recover from your mistakes. ...More
January 5, 2012
Posted in Digital Issues, Revenue Management, Service Creation & Delivery
Managing the Latest Technology Upgrade Cycle

Service assurance has always been important, but with the compleixity of 4G services and the third-party partnerships that surround them, it has become critical. It is nice to be looking up at the future of a market rather than looking around for wherever it went. ...More
December 15, 2011
Posted in Digital Issues, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
Squeezing the Experience Gap Between Reality and Perception

Service providers continue to make the wise choice to invest in service quality — and reality. ...More
December 6, 2011 By Tim McElligott
Posted in Blog, Customer Experience Management, Service & Network Management