B/OSS

Service Management

Balancing Act: Aligning Your Service Decisions with Your Strategic Goals

The pinnacle for any service organization is finding the balance between contradicting service objectives and achieving full alignment with the organization’s strategic goals. ...More
February 7, 2012
Posted in Webinars, Service & Network Management
Cloud-Service Adoption Slashes Churn

A new study shows that the addition of a cloud-based, second-line service or the adoption of cloud storage and service management tools both reduces churn and increases ARPU. ...More
February 2, 2012 By Craig Galbraith
Posted in News, Revenue Management, Service & Network Management
Comptel Buys Finnish Software Company

Comptel is paying EUR 3.1 million for Xtract, which specializes in analytics. ...More
January 26, 2012
Posted in News, Customer Experience Management, Service & Network Management
Amdocs Unveils New Enterprise Solutions

Amdocs is introducing two new enterprise solutions designed to help service providers better support their business customers across the entire customer lifecycle. ...More
January 24, 2012
Posted in News, Billing, Customer Experience Management, Service & Network Management
Austria Telco Turns to HP for LTE Solution

Hutchison 3G (H3G) Austria has deployed the HP Home Subscriber Server (HSS) as the core of a new LTE network that is expected to bring much faster speeds and a better mobile Internet experience to 1.2 million customers. ...More
January 23, 2012
Posted in News, Service & Network Management
B2B Soft's Wireless Standard Deployed Throughout Alaska

B2B Soft’s Wireless Standard is now completely integrated with Cycle30’s billing engine. ...More
January 19, 2012
Posted in News, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
Xplornet Picks Sandvine Network Intelligence for 4G Deployment

Xplornet has been deploying Canada’s first national 4G network, consisting of a fixed-wireless network on the ground and two 4G satellites in space. ...More
January 4, 2012
Posted in News, Customer Experience Management, Service & Network Management
Bangladeshi Mobile Operator Picks Comptel

Asian carrier Robi Axiata has chosen Comptel Provisioning & Activation and Comptel Catalog to replace its existing postpaid, prepaid and VAS provisioning systems. ...More
December 20, 2011
Posted in News, Billing, Service & Network Management, Service Creation & Delivery
Managing the Latest Technology Upgrade Cycle

Service assurance has always been important, but with the compleixity of 4G services and the third-party partnerships that surround them, it has become critical. It is nice to be looking up at the future of a market rather than looking around for wherever it went. ...More
December 15, 2011
Posted in Digital Issues, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
2012 Predictions: How Exponential Data Growth Will Impact the Enterprise-Carrier Relationship

The rise of mobility has changed the way we do business, providing benefits of increased productivity and flexibility. But the enterprise is feeling repercussions in the form of increased costs and reduced service quality. ...More
December 8, 2011
Posted in Blog, Service & Network Management