B/OSS

Service Management

Field Service Can Boost Customer Retention

With 58 percent of incoming service requests requiring a field dispatch, companies in the service business can’t ignore the opportunity to make or break a customer relationship. ...More
February 7, 2011
Posted in News, Customer Experience Management, Service & Network Management
CA Technologies Buys Torokina Networks

CA says the acquisition enables it to expand the support of its service-assurance portfolio for the advanced network devices and equipment leveraged by CSPs for their rapidly growing mobile voice and data environments. ...More
January 26, 2011
Posted in News, Service & Network Management
Clarity OSS Deployed in Indonesia

The latest deployment enables fulfilment and assurance capabilities for TELKOM’s Flexi Division, which provides CDMA Fixed Mobile services to 16 million subscribers in over 370 Indonesian cities. ...More
January 21, 2011
Posted in News, Service & Network Management
EXFO Nabs Qosmos’ Network Intelligence

EXFO has selected Qosmos to supply critical network intelligence technology to be embedded in its NetHawk M5 analyzers and BrixMobile network monitoring system. ...More
January 12, 2011
Posted in News, Service & Network Management
2011: Year of the Now

As we look at how billing trends are coalescing going into the new year, we have this to say: Welcome to the era of real-time, personal and highly transactional billing. ...More
January 11, 2011 By Tara Seals
Posted in Articles, Billing, Customer Experience Management
Tim McElligott Blog: Elfin Magic Can Steal Your Soul

Content and service providers have a small window to earn the trust of users of their services regarding privacy. If they don’t learn to police themselves soon, that window will slam shut. ...More
December 28, 2010 By Tim McElligott
Posted in Blog, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Avvasi, Rikei Team on Mobile Video Management

The partnership extends Rikei’s mobile network solutions to include video management. with Avvasi’s mobile video analytics and service assurance solutions. ...More
December 16, 2010
Posted in News, Customer Experience Management, Service & Network Management
Atria’s Quote-to-Cash Quite a ConceptWave

Atria Networks solved its M&A-created product lifecycle management problem with ConceptWave’s Order Care platform. ...More
December 13, 2010 By Tim McElligott
Posted in News, Service & Network Management, Service Creation & Delivery
Vodafone Egypt Gets 'Clarity' on Infrastructure Management

Vodafone Egypt is deploying Clarity’s Infrastructure Management Solution, designed to automate and coordinate key finance, network and service management processes. ...More
December 9, 2010
Posted in News, Customer Experience Management, Revenue Management, Service & Network Management
Bahamas Telecom Goes Wireless with Aptilo, Alcatel-Lucent

BTC has announced the launch of commercial wireless services across the nation, with a range of enablement vendors. ...More
December 7, 2010 By Tara Seals
Posted in News, Billing, Service & Network Management