B/OSS

Service Management

Oracle Debuts Network Apps Platform, Elastic Charging Engine

Oracle today made a pair of announcements at its OpenWorld event that impact communications service providers and network equipment manufacturers. ...More
October 1, 2012
Posted in News, Billing, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Starz Picks IneoQuest's Video Solution

Starz installed IneoQuest's iVMS 5 video management system for a view of the health status of its video services. ...More
September 28, 2012
Posted in News, Service & Network Management
MDM Software Provider Mformation Gobbled Up

Clearlake Capital Group has acquired substantially all of the assets of Mformation Technologies, a provider of mobile device management (MDM) software solutions. ...More
September 24, 2012 By Craig Galbraith
Posted in News, Service & Network Management
Business Intelligence for Video Service Delivery

A business-intelligence engine can help VSPs mitigate revenue and profit losses by correlating network events and identifying recurring issues that can lead to customer defection. ...More
September 21, 2012
Posted in Blog, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Gaining Visibility Into Big Data

Given a telecom landscape that is increasingly fragmented in terms of technology platforms, device profiles and traffic patterns across customer segments, CSPs are finding themselves drowning in information. ...More
September 13, 2012
Posted in Blog, Service & Network Management
Empirix Expands Testing as a Service for Voice Biometrics

Empirix has made available enhanced Quality Assurance testing services for contact centers and mobile app developers that are using voice prints to improve application security and creating a more hands-free user experience. ...More
August 13, 2012
Posted in News, Customer Experience Management, Service & Network Management
A Powerful Tool for Fraud & Security Investigators: Real-Time Packet-to-Event Translation

Forensic Intelligence automates IP translation work on the fly so that users can get very rapid access to events in an understandable way. This technology could be a boon to telecom investigators in fraud, security and service assurance. ...More
August 7, 2012 By Dan Baker
Posted in Blog, Service & Network Management
Using Customer Portals to Improve Customer Experience and Reduce Churn

Assuring services is no longer just making sure calls don’t drop and data is not delayed. Assuring today’s services has real financial implications, such as reducing customer churn, reducing support calls and upselling customers to higher levels of service and SLAs. ...More
August 6, 2012
Posted in Blog, Customer Experience Management, Service & Network Management
Agama Lands New Deals for TV Service Assurance

Agama says the solution will support TDC and YouSee in assuring the quality of their nationwide IPTV service, enabling efficiency in processes such as problem discovery, impact analysis, data mining and SLA management. ...More
July 24, 2012 By Craig Galbraith
Posted in News, Service & Network Management
Assuring Carrier Ethernet: What's All the Fuss?

In order for Service Assurance solutions to effectively monitor next generation services such as Carrier Ethernet, they must offer service specific, configurable dashboards and reports available to both network operations as well as customers through a web portal. ...More
June 25, 2012
Posted in Blog, Service & Network Management