B/OSS

Skype

Willetts, Verwaayen Among 'Big Guns' in Management World Keynotes

Ben Verwaayen, former CEO of BT and Alcatel-Lucent, was quite candid about the digital-services world we’re heading into: “Let’s be brutally honest – do we understand all the elements coming towards us in real time? Absolutely not." ...More
May 15, 2013
Posted in Blog
Are Service Providers Going to Woo Skype?

“Skype is a fully integrated division of Microsoft so we have a shared destiny," noted Skype exec Neil Ward, speaking at Management World Nice on Tuesday. “I think it will drive partnerships, also with some of the attendees here in Nice." ...More
May 14, 2013
Posted in Blog
Mom Threatens To Sue Over $148,000 Bill Shock 'Nightmare'

Telstra says it has waived the massive amount, but a woman says she might sue because she's still getting hassled by the company's accounts department. ...More
December 14, 2012
Posted in News, Billing
OTT Messaging, VoIP Apps Threaten to Marginalize Operators

Alarmingly for operators, some smartphone users are beginning to use VoIP apps as their primary voice service; approximately 20 percent of VoIP users used mobile VoIP more than traditional voice services, as revealed in a new report. ...More
October 8, 2012
Posted in News
Operators Need OTT, Cloud, Multiscreen in Future Bundles

To satisfy subscribers, telecom operators must include a wider range of new content within their bundled products. ...More
September 27, 2012
Posted in News, Customer Experience Management
Microsoft's Skype, Others Pose Risks for Mobile Operators

Of the smartphone users who are using VoIP apps, 20 percent used the wireless technology more than traditional voice, according to Analysys Mason. ...More
August 10, 2012 By Josh Long
Posted in News
Image Gallery: The 10 Worst Internet Companies at Protecting Your Privacy

A consumer watchdog group recently looked at 18 major Internet companies to see where they stand when the government seeks access to user data. For the most part, the results aren't pretty for a lot of household names. ...More
June 8, 2012
Posted in Galleries
Comcast Moving From Intuitive Care to Collective Insight

Comcast wants to get the right tools into the hands of front-line employees to help them better serve customers. The company is experimenting and evaluating tools that support cross-channel decisioning. ...More
June 7, 2012 By Tim McElligott
Posted in Articles, Customer Experience Management
Video Leads the Way in Data-Crazy World

It should come as no surprise that mobile data use is growing rapidly, but results of a new survey might take aback even the most optimistic. ...More
July 26, 2011 By Craig Galbraith
Posted in News, Billing
Microsoft Rocks Industry with Skype Buy

Subject to regulatory approvals and other closing conditions, Luxembourg-based Skype will become a new business division within Microsoft, the Redmond, Wash.-based software giant. ...More
May 10, 2011 By Josh Long
Posted in News