B/OSS - Slide Shows

The Top Cellphone Manufacturers (ACSI Rankings)

Are consumers finally turning against Apple? The maker of the iconic iPhone watched its customer-satisfaction score – according to the American Customer Satisfaction Index – fall, while rivals Samsung and Motorola earned higher numbers than a year ago. ...More

Yesterday

Posted in Galleries

The Top U.S. Fixed-Line Operators

The average score for fixed-line operators is now 74 out of 100, just two points shy of the average for all industries the ACSI measures. Yet it's not all good news: The numbers are going up because unsatisfied customers are leaving entirely. ...More

May 22, 2013

Posted in Galleries

The Top U.S. Wireless Operators

Verizon and AT&T saw their ACSI scores rise, while Sprint was stagnant and T-Mobile took a fall. None, however, could compete with some of the smaller operators. ...More

May 22, 2013

Posted in Galleries

Verizon, Comcast Post Strong First-Quarter Numbers

Verizon, CenturyLink and Comcast were among the U.S. communications giants that delivered strong first-quarter financial news to their customers and investors. ...More

May 16, 2013

Posted in Galleries

The Biggest BSS-OSS/Service Provider M&A of Q1 2013

Some service providers and players in the billing and BSS/OSS industries made major acquisitions in the first quarter of 2013, deals that could change the landscape for years to come. ...More

April 8, 2013

Posted in Galleries, Billing, Customer Experience Management, Service & Network Management

Communications Companies Hit Their Stride in Q4

Some of the biggest names in communications – Verizon, Windstream, Apple, etc. – built on improvements in Q3 2012 to have an even better fourth quarter. Not all was rosy, but many stemmed subscriber losses while others turned financial losses into profits. ...More

February 20, 2013

Posted in Galleries

Slide Show: What's Hot & What's Not — M2M and the Internet of Things in 2013

Analysys Mason's Steve Hilton is out with his list of what's hot and what's not in the "crazy world" of the "Internet of Things" and machine-to-machine (M2M) communications. So what can we expect in 2013? ...More

January 11, 2013

Posted in Galleries

Slide Show: B/OSS' Top 10 Stories in December

We tallied our top 10 stories for December by combining online page views with results from our weekly newsletters. Among the top: Ericsson's OSS-BSS revolution; an alarming Oracle survey on churn; and 3G vs. 4G charging. But what was No. 1? ...More

January 3, 2013

Posted in Galleries, Billing

The Biggest Service Provider-BSS/OSS M&A in Q4 2012

There was a flurry of M&A activity in Q4 2012 affecting the BSS/OSS and service-provider communities. Sprint-Clearwire; Redknee-Nokia Siemens; Oracle; Cisco; T-Mo-MetroPCS; even a merger rumor that got everyone talking. ...More

January 2, 2013

Posted in Galleries, Billing, Revenue Management, Service & Network Management, Service Creation & Delivery

Slide Show: Communications Companies Rebound in Q3

After what was considered by many to be a rough second quarter, many communications companies bounced back in the third quarter. Here's a breakdown of how many of the biggest players in the industry fared in Q3. ...More

November 26, 2012

Posted in Galleries

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