B/OSS

Social Media

Customer Analytics: Making the Strategic Leap From Hindsight to Foresight

Everyone recognizes the hype and momentum around terms like “big data" and “in-memory computing," which is fine. But the question remains: "What are you going to do with all that unstructured data?" ...More
May 13, 2013 By Dan Baker
Posted in Blog, Revenue Management, Service & Network Management, Service Creation & Delivery
Mobile Subscribers Want Customized Service Bundles

Mobile subscribers are willing to pay for a greater degree of personalization across services such as email, Web browsing, social networking and multi-user gaming, according to a report detailing subscribers’ preferences for pricing and service bundles. ...More
February 20, 2013 By Arselia Gales
Posted in News, Billing, Service Creation & Delivery
How Operators Can Better Identify Mobile Subscribers

Allot divides subscribers into five categories: the info seeker; the info guzzler, the social monitor; the social mingler; and the digital mover & shaker. ...More
February 19, 2013 By Craig Galbraith
Posted in News, Revenue Management, Service & Network Management, Service Creation & Delivery
Apigee Rolls Out Big-Data Analytics Platform

Apigee Insights helps businesses connect and analyze potentially massive amounts of external data from APIs, apps, social and mobile ecosystems, together with other data sources for context. ...More
February 12, 2013 By Craig Galbraith
Posted in News
Big Data: Buzz-worthy or Overhyped?

Twitter mentions and vendor opinion point to the former. ...More
January 24, 2013 By Craig Galbraith
Posted in News, Service & Network Management
Preparing CSPs for the SMS Decline

Though voice calls and SMS will remain firmly in the consumer’s hand for some time, it has never been more pressing for the operator to cast the net wider at new models that let CSPs evolve into a "lifestyle provider." ...More
January 22, 2013
Posted in Blog, Revenue Management
Tech Trends Give CSPs Potential Growth Opportunities

There are some key “game changing" technology trends that are poised to impact the communications industry – context-based services, big data, social media, hosted services, and security – that will impact the industry over the next three to four years. ...More
January 9, 2013
Posted in Blog, Service & Network Management
Aspect Software Aligns Social Media with Contact Centers

Aspect Software has introduced Aspect Social, a cloud-based product that the company says aligns interactions organizations have with customers on social media sites with their overall customer contact operations. ...More
January 8, 2013 By Craig Galbraith
Posted in News, Customer Experience Management
iPhone, Cloud, M2M Poised for a Big Year

Yankee Group has named its potential winners and losers in mobility for 2013. See who's poised for success in devices, M2M, cloud, messaging and more. ...More
December 26, 2012 By Craig Galbraith
Posted in News
Facebook's Mobile Future, Handset-Subsidy Changes Among Top 10 Trends for 2013

Five of Informa Telecoms & Media's predictions relate directly to telcos and other five cover TV, digital media and the over-the-top (OTT) communications sector. ...More
December 19, 2012
Posted in News, Customer Experience Management, Revenue Management, Service & Network Management