B/OSS

Social Media

Nimble Expands With New UK Office

Nimble, the California-based company that offers a social CRM platform, is opening an office in the U.K. to accommodate demand in the EMEA market. ...More
February 1, 2012
Posted in News
Homeland Security Watching Facebook, Hulu, Dozens of Others

A government official says the program was intended solely to enable officials to stay in touch with Internet-era media so they were aware of significant, developing events to which Homeland Security or its agencies might have to respond. ...More
January 12, 2012 By Josh Long
Posted in News
Synchronoss Buys Social-Networking, Messaging Software Provider

The $45.5 million dollar purchase will add Miyowa's social-networking and messaging software to Synchronoss' existing mobility platform for connected devices. ...More
January 6, 2012
Posted in News
Social Media Threatens AT&T, Verizon Text-Messaging Base

As Apple and Google further integrate Facebook, Twitter and social media into their systems, carriers in America and other parts of the world will want to keep a close eye on their revenues, which could very well decline. ...More
January 3, 2012 By Craig Galbraith
Posted in News, Revenue Management
Angry Verizon Wireless Customers 'Not Powerless' to Stop New Fee

The carrier is taking some serious hits in social-networking forums and in the blogosphere after announcing Thursday that it would start charging customers $2 for making single payments online or by phone. ...More
December 30, 2011 By Craig Galbraith
Posted in News, Billing
B/OSS LinkedIn Group Membership Increases 10% in 2 Months

The B/OSS group on LinkedIn, a social networking group formed in January 2009, has approved its 5,500th member, adding more than 500 members in the last two months. ...More
December 22, 2011
Posted in News
You Don’t Know Where You’re Going Until You Know Where You’ve Been

So what can we expect in 2012 as service providers continue working to perfect the customer experience? ...More
December 21, 2011 By Rebecca Prudhomme
Posted in Blog, Billing, Customer Experience Management, Service & Network Management
Twitter Gets Big Investment from Saudi Prince

Earlier this year, Twitter managed to raise $400 million from private investors. The investment firm that led the funding round valued Twitter at a staggering $8 billion. ...More
December 19, 2011 By Craig Galbraith
Posted in News
Zoho Updates CRM Software

Zoho says the update includes a completely redesigned user interface and four new features: “Pulse" module, LinkedIn integration, Zoho Creator integration, and WebHooks – designed to improve the social aspects and extensibility of Zoho CRM. ...More
December 16, 2011
Posted in News
Convergys: Call-Center Agents Still Critical to Customer Care

But the rapid growth of alternate channels means companies must excel at managing the customer experience across multiple platforms. ...More
December 14, 2011
Posted in News, Customer Experience Management