B/OSS

Tara Seals

The New CLEC's Evolution

A wave of consolidation is creating a new breed of “Super-LEC" and driving new operational challenges. ...More
September 16, 2010 By Tara Seals
Posted in Articles, Service Creation & Delivery
A Consolidated Customer View Is Key

Carriers must boldly go where few carriers have gone before: Gain a laser-like focus on the individual subscriber, rather than just the service bundle. For many, this will be anchored by the notion of federated subscriber identities. ...More
July 27, 2010 By Tara Seals
Posted in Articles, Billing, Customer Experience Management, Service Creation & Delivery
Sprint Headed for LTE; T-Mobile Merger Talk Resurfaces

Sprint looks set to embrace LTE, while admitting that a merger with T-Mobile would be logical. ...More
July 13, 2010 By Tara Seals
Posted in News
Q&A: Revenue Intelligence Takes on Focus in New World of IP Content and Apps

A Q&A with the North American operations VP at cVidya discusses the evolution of revenue management in a brave, recession-era new world of pervasive mobility, all-IP, cloud, content and apps. Forget RA. It's time for revenue intelligence. ...More
July 12, 2010 By Tara Seals
Posted in News, Billing, Customer Experience Management, Revenue Management, Service & Network Management
Tara Seals Blog: World Cup's USA Success Offers a User-Experience Blueprint

Ah, the World Cup. Bristling physicality, national stereotypes and a psychic octopus ... three reasons America is starting to "get" soccer. The event highlights what service providers should know when launching new services: Uptake is all about managing the user experience. ...More
July 7, 2010 By Tara Seals
Posted in Blog, Billing, Customer Experience Management
Inside Rogers' 'Unprecedented' IT Transformation

Legacy systems: anathema to telcos interesed in small things like, say, basic survival. One of those on the bleeding edge of IT transformation is Canadian quad-play carrier Rogers Communications. ...More
June 18, 2010 By Tara Seals
Posted in Articles, Billing, Customer Experience Management
Tara Seals Blog: Savoring That World Cup Draw with England

We Yanks managed to pull out a draw in our opener against England in the World Cup. It wasn’t beautiful, but it was something to keep us going for a little while. This is also a fair assessment of the state of billing and OSS transformation in telecom today. ...More
June 13, 2010 By Tara Seals
Posted in Blog, Billing
4G: Rural Carriers' Competitive Crisis

Do Verizon and AT&T form a de facto national duopoly for broadband? Verizon for one, says no, unsurprisingly, but critics say the impending 4G rollouts highlight a competitive crisis for rural carriers in particular. ...More
June 13, 2010 By Tara Seals
Posted in Articles
Tara Seals Blog: Clearing Up the Cloud Might Take a Lot of Wine ... Or Not

Sure, we all know what cloud computing is — on-demand, ad-hoc server power, right? But what about cloud services? What makes them “cloud” rather than “online” or “hosted” or “XaaS” or “Web-delivered” or “network-based”? ...More
June 10, 2010 By Tara Seals
Posted in Blog
'Customer-Centricity': More Buzzy than 'IMS'?

Friends, the new buzzword is “customer-centricity.” And it rivals any level of giddiness that IMS ever had. ...More
June 9, 2010 By Tara Seals
Posted in Blog, Billing, Customer Experience Management