B/OSS

TELUS

TELUS Turns to Openet for Policy Management

Openet says Policy Manager enables TELUS to drive revenue through an improved subscriber experience and a “customer first" focus. ...More
July 24, 2012 By Craig Galbraith
Posted in News, Customer Experience Management, Service & Network Management
TELUS Picks MobileAware for Self-Care

MobileAware says its self-care solution empowers customers to manage their account activity via their mobile devices and helps to reduce customer-care costs for mobile network operators. ...More
May 4, 2012
Posted in News, Billing, Customer Experience Management
The Executive Panel on Customer Experience

Senior executives from BT Global Services, Earthlink, Sprint, TELUS, PointOne and XO Communications talk openly about what it takes to provide an outstanding customer experience. ...More
April 3, 2012
Posted in Reports, Customer Experience Management
TELUS Taps DigitalRoute for Mediation

TELUS has begun the process of replacing its existing mediation platforms with the help of DigitalRoute. ...More
March 21, 2012
Posted in News, Service & Network Management
TELUS Turns to Vox Mobile for Managed Mobility Services

The partnership is expected to bring a comprehensive suite of managed mobility solutions to Canada's enterprise market to address its rapidly evolving needs. ...More
March 13, 2012 By Craig Galbraith
Posted in News, Service & Network Management
Customer Experience: All In or All Out

Service providers are beginning to speak openly about what providing a quality customer experience means to them and how they are going after that model. From the top or from the bottom, the effort must be enterprise-wide. ...More
March 6, 2012
Posted in Digital Issues, Billing, Customer Experience Management, Service Creation & Delivery
TELUS To Launch 4G LTE in 14 Metro Areas

TELUS today announced that its 4G Long Term Evolution (LTE) wireless service will be available on Friday, Feb. 10. ...More
February 9, 2012 By Lindsay Welnick
Posted in News
6 Questions on Customer Centricity with TELUS

This Q&A features Carol Borghesi, SVP, Customers First Culture, at TELUS, who answers six questions on customer centricity. ...More
January 4, 2012
Posted in Articles, Billing, Customer Experience Management, Revenue Management
TELUS Picks Astellia for Broadband Performance Optimization

The multimillion-dollar deal allows TELUS to use Astellia’s all-in-one solution to serve the needs of multiple teams, such as network performance, optimization, NOC, handset validation, marketing and management. ...More
October 21, 2011
Posted in News, Customer Experience Management, Service & Network Management
Gallery of Excellence: 2010 B/OSS Excellence Award Winners

As you consider whom to nominate for the 2011 B/OSS Excellence Awards, check out this photo gallery of last year's winners. ...More
March 14, 2011
Posted in Galleries, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery