TELUS Turns to Openet for Policy Management
Openet says Policy Manager enables TELUS to drive revenue through an improved subscriber experience and a “customer first" focus. ...
TELUS Picks MobileAware for Self-Care
MobileAware says its self-care solution empowers customers to manage their account activity via their mobile devices and helps to reduce customer-care costs for mobile network operators. ...
The Executive Panel on Customer Experience
Senior executives from BT Global Services, Earthlink, Sprint, TELUS, PointOne and XO Communications talk openly about what it takes to provide an outstanding customer experience. ...
TELUS Taps DigitalRoute for Mediation
TELUS has begun the process of replacing its existing mediation platforms with the help of DigitalRoute. ...
TELUS Turns to Vox Mobile for Managed Mobility Services
The partnership is expected to bring a comprehensive suite of managed mobility solutions to Canada's enterprise market to address its rapidly evolving needs. ...
Customer Experience: All In or All Out
Service providers are beginning to speak openly about what providing a quality customer experience means to them and how they are going after that model. From the top or from the bottom, the effort must be enterprise-wide. ...
TELUS To Launch 4G LTE in 14 Metro Areas
TELUS today announced that its 4G Long Term Evolution (LTE) wireless service will be available on Friday, Feb. 10. ...
February 9, 2012
6 Questions on Customer Centricity with TELUS
This Q&A features Carol Borghesi, SVP, Customers First Culture, at TELUS, who answers six questions on customer centricity. ...
TELUS Picks Astellia for Broadband Performance Optimization
The multimillion-dollar deal allows TELUS to use Astellia’s all-in-one solution to serve the needs of multiple teams, such as network performance, optimization, NOC, handset validation, marketing and management. ...
Gallery of Excellence: 2010 B/OSS Excellence Award Winners
As you consider whom to nominate for the 2011 B/OSS Excellence Awards, check out this photo gallery of last year's winners. ...