B/OSS

TM Forum

Live From Management World: O2 Goes Social

Even though using social media is easy, making social media an integral part of the organization requires major behavioral changes, not to mention time, planning, hard work, unexpected challenges and often a lot of convincing. ...More
May 23, 2012
Posted in Blog
Unzipping the Digital World at Management World

Companies that are “unwilling to eat their own babies," such as Kodak’s reticence to enter the digital photography space and cannibalize its own market, can result in the death of a business, TM Forum's Keith Willetts said in a keynote panel at Management World. ...More
May 22, 2012
Posted in Blog
Clarity Recruits Aito For Analytics Deployment in Asia

Aito, using its customer-experience analytics solution, will help an Asian telecommunications group gain a better understanding of the customer life cycle and deliver a superior customer experience for the group's 180 million subscribers, the company said. ...More
May 22, 2012
Posted in News, Customer Experience Management
Sigma Systems Unveils Cloud Service Broker

Sigma Systems introduced its Cloud Service Broker this week as an integrated service fulfillment solution for the selection, provisioning and management of SaaS services and applications. ...More
May 21, 2012
Posted in News, Billing, Service & Network Management
Manx Picks Empirix for Network Performance

Empirix E-XMS is fully integrated with the Empirix architecture for technology management, which features pre-deployment testing to preempt issues and comprehensive monitoring to assure that solutions perform at peak levels and analytics. ...More
May 21, 2012
Posted in News, Service & Network Management
Nokia Siemens Intros Operations on Demand

Nokia Siemens Networks said the new portal eliminates the time taken to log in to multiple different management tools and provides clear steps to solve network issues. ...More
May 21, 2012
Posted in News, Service & Network Management
Alcatel-Lucent Debuts Customer Experience Service for Mobile Users

Alcatel-Lucent has launched a managed service for telecommunications operators and service providers that it says will allow them to assure consistent quality of service for their subscribers. ...More
May 21, 2012
Posted in News, Customer Experience Management, Service & Network Management
Comptel Upgrades Service Fulfillment Platform

Comptel Fulfillment 8 is an upgrade to the company's catalog-driven platform designed to help communications service providers (CSPs) manage the end-to-end process from service-order capture to service delivery. ...More
May 16, 2012
Posted in News, Service & Network Management, Service Creation & Delivery
Execution: The Last Word on Customer Experience

Perhaps the best thing that can be said about "customer experience" is that is has sharpened the focus of service providers like nothing else ever has on changing the way they view their businesses, their customers and their place in the value chain. ...More
May 4, 2012
Posted in Reports, Customer Experience Management
Oracle CRM, Billing & RM Solutions Get TM Forum Certified

Oracle also announced that its Communications Pricing Design Center has completed the TM Forum Frameworx Product Certification process. ...More
March 15, 2012
Posted in News, Billing, Revenue Management