B/OSS

TM Forum

Supercharging the Customer Experience for Smartphone Success

Many operators are finding that technology improvements aren’t enough to secure smartphone-customer loyalty. To succeed with smartphone customers, operators need a broader focus that addresses the entire customer experience. ...More
March 10, 2011
Posted in Articles, Customer Experience Management
Image Gallery: B/OSS' Best In Leadership

This photo gallery introduces you to B/OSS’ Best in Leadership honorees, recognized for successfully advancing, leveraging or influencing the business benefits of telecom support software, and moving the industry forward. ...More
January 17, 2011
Posted in Galleries, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
Revenue and Fraud Leaks: Measuring the Risks

Leaks of all kinds – revenue, fraud, identity, cyber, and intelligence – are caused, of course, by a failure in upstream systems. And curing the troubles in telecom upstream systems offers great hope for the next round of RA cost savings. ...More
January 7, 2011 By Dan Baker
Posted in Blog, Revenue Management
TM Forum Tackles the New Uncertainty Principle in Asia

In its fourth year, Management World Asia will address some of the fastest developing issues in one of the fastest growing markets in communications. ...More
December 30, 2010
Posted in News, Customer Experience Management, Revenue Management
Driving Customer Experience Through Network Service Quality

Pakistan’s PTCL reinvents itself and drives big opex reduction with a complete business transformation. ...More
December 8, 2010 By Tara Seals
Posted in Articles, Customer Experience Management, Revenue Management, Service & Network Management
Telefonica Sponsors Construction of 360-Degree Prototype

If you think a complete view of the customer is as untenable as a good Will Ferrell movie, there are some software vendors who beg to differ. ...More
November 22, 2010 By Tim McElligott
Posted in News, Customer Experience Management, Revenue Management
Tim McElligott Blog: Tickling Ivories and Wake-Up Calls

Some people have surprising talents, but it can be even more surprising to realize you have none. ...More
November 17, 2010 By Tim McElligott
Posted in Blog
CableLabs, TM Forum Collaborate on Back Office

The leading R&D and standards bearer for the cable industry will team up with the TM Forum to streamline its business and operations support system efforts. ...More
November 11, 2010 By Tim McElligott
Posted in News, Service & Network Management
Tim McElligott Blog: The Dumb-Pipe Default

If you think service providers should accept the role of the dumb pipe, then the pipe you’re smoking was just voted down in California. ...More
November 11, 2010 By Tim McElligott
Posted in Blog, Service Creation & Delivery
Two Sides to Every Business Model

Service providers will have to transform their bodies and their minds to take advantage of the two-sided business model and dominate in the content space. ...More
November 11, 2010 By Tim McElligott
Posted in News, Service Creation & Delivery