B/OSS - Unified Communications

BT Expands Contact Center Portfolio in U.S.

BT has expanded its Contact Center portfolio for the U.S. this week with a cloud-based IP contact-center service based on Cisco’s Unified Communications and Collaboration technology (UCC). ...More

May 22, 2012

Posted in News, Customer Experience Management

Cisco Helps Businesses Combat Voice Fraud, Malicious Activity

Cisco today announced the Cisco UC Gateway Services API, a Web-based application programming interface that could play a direct role in helping organizations deal with voice fraud and other types of malicious activity. ...More

May 8, 2012 By Lindsay Welnick

Posted in News, Revenue Management

Empirix Debuts VoIP Analytics for Call Centers, Enterprise UC

The package transforms data into key metrics and intelligence that deliver value for companies looking to provide a better user experience, find new opportunities to profit and realize the full value of their technology investments, Empirix said. ...More

March 26, 2012

Posted in News, Customer Experience Management, Service & Network Management

Clarus Systems Grows in 2011, Looks Ahead to 2012

New software releases, combined with the addition of new clients, propelled growth in Clarus Systems' revenue. ...More

January 31, 2012 By Lindsay Welnick

Posted in News

AT&T Launches Cloud UC Services

AT&T's new Unified Communications Services include AT&T UC Central and AT&T UC Voice. ...More

January 24, 2012

Posted in News

Vodafone Buys IT and Communications Consultancy

Vodafone Global Enterprise, which manages the communications needs of its parent's largest multinational customers, says the purchase of Bluefish Communications will strengthen its professional services arm. ...More

December 1, 2011

Posted in News, Service Creation & Delivery

Orange Business Services Turns Focus to Asia

Orange Business Services plans to pump more resources into the Asia Pacific region over the next several years, accelerating its growth strategy by focusing on network enhancements, cloud computing, strategic partnerships and network-related IT services. ...More

November 22, 2011

Posted in News, Customer Experience Management

Permira Offers $1.5 Billion for Alcatel-Lucent’s Genesys

Alcatel-Lucent has agreed to sell Genesys – its customer-service software and contact-center solutions business – to European private-equity firm Permira for $1.5 billion. ...More

October 19, 2011

Posted in News, Customer Experience Management

Verizon Wireless Intros Mobile UC Client

Verizon Wireless says its new mobile UC client combines the processing power of Android smartphones, the carrier’s wireless network and existing enterprise telephone systems to support employee mobility while maintaining corporate security and control. ...More

October 14, 2011 By Craig Galbraith

Posted in News

BT Picks Soft-ex Solutions for Hosted IP Telephony

The U.K. giant says Soft-ex’s agile, innovative solutions and flexible support were important factors in the decision. ...More

July 26, 2011

Posted in News, Service & Network Management

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